Implementation Manager
General Position Description
A leading provider of supply chain solutions to the healthcare industry seeks experienced candidates for the position of Implementation Manager.
The ideal candidate will have a strong technical skill set, positive attitude, willingness to work long hours, as needed, ability to multi-task and possess a pleasant customer-facing demeanor. This position supports clients' needs regarding the implementation, installation, and training on all PAR Excellence Systems' hardware and software.
Duties and Responsibilities
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Lead Installation activities of PAR Excellence products and ensure proper operation of technology solutions
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Oversee Implementation Project Plan for assigned accounts, assigning activities to ensure achievement of all milestones on time. This may also be in collaboration with a Project Manager on large or complex accounts
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Work with Director of Implementations to determine implementation resources required and timeline to meet customer objectives.
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Complete assessments as needed to support sales quotations or to assist customers in preparation for installation
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Provide technology implementation and support of assigned accounts
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Provide data analysis for PAR Levels, product descriptions and units of measure in conjunction with implementation
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Provide clients product training for both hardware and software
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Provide complete and accurate product order documentation with sufficient lead time to ensure on-time shipments
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Work with PAR Excellence technical support to assist with resolving issues while on-site with clients
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Create accurate drawings and related documents as required regarding each PAR Location installation
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Maintain accurate and complete implementation plans, reflecting work complete and work in progress.
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Train new technology Implementation Specialists assisting with projects
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Lead, Coach, and Develop Implementation Specialists—either those assigned in the mentorship program or those working on assigned projects
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Achieve 75% billable time to clients
Management Responsibilities
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This role may have direct supervisory responsibility of Implementation Specialists while onsite.
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Responsible for coaching, mentoring, and developing both assigned direct reports and assisting with those activities for Implementation Specialists working alongside them on implementations
Required Knowledge, Skills and Abilities
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Ability to work independently as well as in a team environment
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Self-motivated, detail-oriented and organized
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Excellent oral and written communication
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Outstanding customer service skills
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Extensive travel required
Required Education, Credentials and Experience
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3 to 5 years of healthcare supply chain experience a plus
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Healthcare Capital Equipment Installation experience a plus
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Previous project management or supervisory experience a plus
Equal Opportunity Employer M/F/Disability/Protected Vet