Implementation Manager jobs in Rochester, NY

Position summary:

The Implementation Project Manager I is responsible for taking new clients from signed contracts to

full implementation and hand-off to the Customer Support organization. This includes ensuring that all aspects of the

communication, planning, and implementation of services sold to a CallTower customer are well-managed. The

Implementation Project Manager I will be self-motivated and highly organized.

Position responsibilities:

• Responsible for requirements gathering & defining project scope and objectives.
• Manages all phases of client onboarding & develops detailed work plans, project plans, schedules, project estimates,
• status reports, and processes to ensure user satisfaction, project continuity and the timely delivery of services.
• Conducts regular project meetings and is responsible for project tracking and analysis.
• Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project.
• Responsible for design of telephone, voicemail, and call flows as well as provisioning client services within the internal
• CallTower Provisioning System
• Responsible for managing equipment procurement and provisioning.
• Responsible for coordinating the ordering and delivering of SIP Trunks and DIDs
• Responsible for the project’s commitment to quality
• Maintain a mindset of continuous improvement, in terms of efficiency of processes & customer satisfaction and
• optimization
• Must be courteous and polite in written and oral communication, and be able to get ideas across in a non-
• confrontational manner in one-to-one situations, small groups, and before large audiences
• Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected.
• Any other duties as assigned by management.

Essential skills and experience:

• Bachelor’s degree or entry level project management experience preferred or additional relevant experience. Fields of Information Systems, Telecom, or related field desired.
• Experience in a technology area (preference given to VoIP, networking, or telecom)
• Demonstrate excellent project management, consulting, and problem-solving skills.
• Strong in oral and written communications to exchange information, explain procedures, techniques, and answer questions in a clear logical manner.
• Able to manage clients to tight implementation schedules, proactively set and maintain expectations, and maintaining good client relationships (remotely vs. onsite)
• Able to track and manage multiple concurrent implementation projects and related tasks at different project phases and for different clients, and coordinate the tasks across multiple internal teams and clients.
• Able to effectively utilize implementation support staff.
• Demonstrate strong technical aptitude and ability to learn technologies and their applications quickly.
• Able to accommodate a flexible work schedule that frequently includes some evening and weekend hours (~20% on average)
• Able to travel (less than 10%), sometimes on short notice.