Implementation Specialist jobs in Loveland, CO

We are looking for the next amazing addition to our team! Dealr, Inc. is an advanced, forward-thinking SaaS company for independent automotive dealerships. We provide dealr.cloud, an all-in-one management solution for the industry. We’re rapidly building our team and pushing hard for overall growth for the company and out-of-state movement for the software. Based in Colorado, our team is passionate, talented, and customer-focused. We feel fortunate to be able to build a platform that is revolutionizing our industry. We already have a significant market share of independent dealerships and are very stable.

Check us out at https://dealr.cloud

We are looking to acquire a highly skilled Implementation Specialist to help our clients adopt and transition to our software program from multiple other platforms. We work with a variety of clients ranging from small, two-person dealerships to big dealerships with very large staffs, so your duties will include project management, facilitating training sessions, working with third-party vendors,

assist the sales team with technical demos to build value for our prospects, and responding to technical issues.

Our ideal candidate has several years of software implementation experience, and specific experience working with business software, including project management, customer relationship management (CRM) and vendor management programs. We would also like this person to have sales experience, an aptitude for problem-solving, and the ability to think quickly on their feet. We are a young company and are excited to have a culture that works hard but still knows how to have a sense of humor. This is a fun, fast-paced environment, and we are looking for people who are excited to grow with us.

Dealr Inc provides a 3-2 hybrid work model in which employees are given the opportunity to work from home for up to two days per week on Tuesdays and Fridays, after the first month of in-office training. Our office is located in Loveland, CO. The typical work schedule will be from 8:00 - 5:00 with the possibility for additional hours and the opportunity for commissions and spiffs.

What you’ll do:

• Be an ambassador for dealr.cloud clients and become an expert in our products and services.
• Manage all assigned accounts with efficiency, attention to detail, and tenacity to bring the implementation project to completion.
• Talk with clients to get a detailed picture of what they want, need, and desire and ensure you identify each client’s unique priorities in order to cater their training to them.
• Provide online demonstrations and educate customers on product features as well as online help resources.
• Educate customers on products and services to drive customer engagement and make our customers more successful!
• Answer basic technical questions and capture feedback to share with the Support and Product teams.
• Bring in revenue through upselling additional products and services not included in the client’s original package, and generating referrals from existing clients.
• Work closely with both our Sales and Support team to ensure the success of each client.
• Promote our product and encourage adoption and use of the platform.
• Facilitate annual account reviews for all existing clients.
• Constantly participate in the process of overall team improvement, being vocal about ideas and opportunities when you see them.
• Be a force for good and positively contribute to the culture.

Who you are:

• Computer Savvy: You know your way around a computer. From surfing the web to troubleshooting your smartphone, you have done it all!
• A People Person: You find it easy to make connections with others and can’t imagine a job without human to human contact.
• A Great Communicator: Your active listening, negotiation, and teaching skills are exceptional. You are comfortable talking on the phone, writing emails and responding to text messages in a professional manner. You might even say you love grammar.
• A Seasoned Project Manager: Tasks lists, reminders, priority flags, and management tools are your best friend. You thrive under pressure and know just what to do to make something happen. Your book of business is always on track and thriving!
• A Natural Salesperson: You possess the power of persuasion. You’re always recommending a new product, service, restaurant, or activity to friends and family. In tough situations, you’re resilient and tenacious.
• Always Putting Customers First: You enjoy delighting the customer and are willing to go above and beyond to do so.
• A Master Multitasker: You’ll be speaking with customers, reviewing their accounts, working with multiple support tools, and completing tasks – all at the same time.
• A Creative Problem Solver: You like a puzzle and feel accomplished when you find a solution or figure out a problem. You employ creativity in your problem-solving. You are a strategic thinker who can see problem patterns, ideate solutions, and execute to completion.
• Super teachable and flexible: dealr.cloud is a comprehensive system and new changes and updates happen frequently in order for us to stay relevant. You can learn quickly, adapt to new ideas, and take feedback so that you can help our customers and our company succeed.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Work Location: Hybrid remote in Loveland, CO 80537