IMPORT MANAGER jobs in Richland, WA

Amendment XXI Bar and Grill pays tribute to the legacy of Prohibition-era America by featuring hand-crafted cocktails, ice-cold microbrews, and elevated pub fare in a lively atmosphere. We aim to partner with local purveyors in an effort to feature fresh, local food and beverages for our customers.

We are searching for an exceptional leader to be apart of our team and lead our front of house. We like to work hard and have fun while we continue to grow. We are committed to a strong, positive culture and excellence in our food and beverage services.

This individual must have previous leadership experience at a high volume hospitality establishment. This is ideal for someone that has both managed and bartended in a bar or restaurant and is enthusiastic in furthering their career in the industry. Must have a positive attitude, a humble approach to new challenges, and a strong work ethic. This persons main duties will be managing and supporting their teams and making sure that guest have a unforgettable experience. Requires a hands-on approach to managing staff, coordinating events, and maintaining high standards of service in food and beverage services.

Duties

• Lead and supervise a team of FOH staff members, providing guidance and support to ensure smooth operations.
• Maintain high staff morale in FOH.
• Maintain positive and open communication between FOH and BOH.
• Work with GM on business and employee goals, hiring needs, vacation requests, and employee relations.
• Evaluate performance in individual FOH staff members.
• Communicate and document ongoing staff performance issues to GM.
• Maintain POS system (Toast).
• Handle all guest reviews and complaints.
• Conduct regular scheduled FOH meetings and shift lead meetings.
• Oversee cash handling procedures, ensuring accuracy and compliance with company policies.
• Manage customer service initiatives to enhance guest satisfaction and address any concerns promptly.
• Coordinate all events and ensure they are executed flawlessly.
• Collaborate with kitchen staff to maintain quality standards in food service and presentation.
• Develop training programs for new employees and on going training as needed, focusing on hospitality best practices and operational procedures.
• Monitor inventory levels for bar supplies, liquor, wine, and beer. Placing orders as necessary to maintain stock.
• Assist in the development of schedules, budgets, and financial plans for the liquor, beer, and wine department.
• Finding coverage as need or providing coverage for shift call outs.

Requirements

• 3 years experience in a managerial role within the hospitality industry.
• A stable work history displaying longevity in positions.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent customer service skills with a focus on enhancing the guest experience.
• Experience in cash handling and financial management is essential.
• Ability to work flexible hours, including evenings and weekends.
• Strong organizational skills with attention to detail in all aspects of operations.
• Able to handle difficult guest situations with ease and de escalate.

As an employee of Amendment XXI Bar and Grill your well-being is an essential priority. We offer comprehensive benefits including: medical coverage, 401(K), provided cell phone, gym benefits, provided on shift meal, discounts and more.

Job Type: Full-time

Pay: From $21.74 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid training

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Ability to Commute:

• Richland, WA 99352 (Required)

Work Location: In person