Inbound Call Center Representative jobs in Clifton, NJ

Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about medical providers, office hours, etc.
- Handle customer complaints or concerns with empathy and patience
- Maintain customer records by updating account information
- Follow communication scripts to ensure consistency and quality of service
- Identify and escalate priority issues to the appropriate department or supervisor
- Meet personal/team qualitative and quantitative targets

Experience:
- Proven customer support experience or experience as a call center representative
- Strong phone handling skills and active listening
- Familiarity with EMR systems and practices
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or equivalent

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person