Inbound Call Center Representative jobs in New Haven, CT

Recently Added Inbound Call Center Representative jobs

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Call Center Representative - Dermatology
  • Hartford HealthCare Medical Group Specialists
  • Cheshire, CT FULL_TIME

  • Description

    Job Schedule: Full Time
    Standard Hours: 40
    Job Shift: Shift 1
    Shift Details: Monday-Friday 8am-4:30


    Work where every moment matters.

    Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

    Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

    Job Description

    • Answers incoming calls and performs triage of inquiries.

    • Responds to telephone and/or Internet inquiries from customers seeking information and/or resources, following a set standard.

    • Collects relevant caller data to assist with measurement, tracking and reporting activities.

    • Track inquires, questions and answers and provide resolution.

    • May perform additional clerical duties as assigned.

    • Collects all data necessary for the basic pre-registration and insurance verification and authorization process.

    • Secures authorization requirements for all applicable services with high degree of accuracy and within established standards of care being initiated.

    • Ensures accurate data entry of demographic and financial information including timely correction of errors.

    • Adheres to departmental policies and procedures including guidelines for securing payment arrangements for all lines of services.

    • Ensures compliance with completed Medicare Secondary Payer questionnaire for all pre-scheduled patients.

    • Assists with preparing required HIPAA Privacy Notice, Patient Rights and Responsibility Notice, ABN and Medicare letter (when applicable).

    • Participates in departmental meetings and contributes to the monthly goals for upfront collections.

    • Other Duties as assigned

    Qualifications


    • 1 year hospital customer service, registration, financial counseling and/or insurance verification.

    • Basic understanding of CPT/DX codes and medical terminology.

    • Thorough understanding of Patient Rights and Responsibilities required.

    We take great care of careers.

    With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

  • 17 Days Ago
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Bilingual Call Center Representative
  • CONNEX CREDIT UNION INC
  • North Haven, CT OTHER
  • Job Details Job Location: North Haven Branch & HQ - North Haven, CT Position Type: Full Time Salary Range: $17.06 - $25.59 Hourly Job Category: Banking Company DetailsAre you looking to have a positiv...
  • 1 Month Ago
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Call Center Representative (Bilingual Preferred)
  • CONNEX CREDIT UNION INC
  • North Haven, CT OTHER
  • Job Details Job Location: North Haven HQ2 - North Haven, CT Position Type: Full Time Salary Range: $17.06 - $25.59 Hourly Job Category: Banking Company DetailsAre you looking to have a positive impact...
  • 1 Day Ago
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Call Center Representative, Tier 1
  • Community Health Network of Connecticut, Inc.
  • Wallingford, CT FULL_TIME
  • Important: This position will be filled through selected staffing agencies for a temporary Call Center Representative. Please be sure to indicate the staffing agency that you are working with on your ...
  • 1 Month Ago
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Patient Services Representative - Front Desk, Call Center
  • Comprehensive Orthopaedics
  • Wallingford, CT FULL_TIME
  • The Patient Services Representative plays a pivotal role in greeting, guiding, and scheduling patients and visitors, serving as a vital link between patients and healthcare support staff. They excel i...
  • 1 Day Ago
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Call Center Rep
  • Connecticut Orthopaedic Specialists Pc
  • Hamden, CT FULL_TIME
  • Job Summary: The Call Center Representative position is the entry point for patients to engage with the practice and request information or an appointment. Management of phone calls and appointment re...
  • Just Posted
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0 Inbound Call Center Representative jobs found in New Haven, CT area

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Patient Access Representative / Full Time / Monday - Friday / 11:30am - 8pm
  • Saint Francis Health System
  • New Haven, CT
  • Current Saint Francis Employees - Please click HERE to login and apply. Full Time Job Summary: The Patient Access Repres...
  • 4/26/2024 12:00:00 AM
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Patient Access Representative / Full Time / Monday - Friday / 5:45am - 2:30am
  • Saint Francis Health System
  • New Haven, CT
  • Current Saint Francis Employees - Please click HERE to login and apply. Full Time Job Summary: The Patient Access Repres...
  • 4/26/2024 12:00:00 AM
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M
Call Center Representative
  • Mysocialwiz
  • West Haven, CT
  • Job Description Job Description Call Center Agent Job Summary for Mysocialwiz.com Full Commission + Retirement Plan You ...
  • 4/26/2024 12:00:00 AM
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Customer Service Representative
  • Walmart
  • New Haven, CT
  • **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
  • 4/25/2024 12:00:00 AM
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Retail Service Specialist
  • O'Reilly Auto Parts
  • East Haven, CT
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 4/24/2024 12:00:00 AM
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FT Call Center Representative - Work From Home>
  • Stout
  • New Haven, CT
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $34 per hour / Medical, Dental, Vision, & Life / 401k match / PTO...
  • 4/23/2024 12:00:00 AM
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F
Call Center Representative
  • Fair Haven Community Health Care
  • New Haven, CT
  • Fair Haven Community Health Care FHCHC is a forward-thinking, dynamic, and exciting community health center that provide...
  • 4/22/2024 12:00:00 AM
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Customer Service Agent
  • Herzog Contracting Corp.
  • New Haven, CT
  • location Herzog companies was founded in 1969 by William E. Herzog as a heavy/highway construction contractor in the Mid...
  • 4/22/2024 12:00:00 AM
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About New Haven, Connecticut

New Haven is a coastal city in the U.S. state of Connecticut. It is located on New Haven Harbor on the northern shore of Long Island Sound in New Haven County, Connecticut, and is part of the New York metropolitan area. With a population of 129,779 as determined by the 2010 United States Census, it is the second-largest city in Connecticut after Bridgeport. New Haven is the principal municipality of Greater New Haven, which had a total population of 862,477 in 2010. New Haven was the first planned city in America. A year after its founding by English Puritans in 1638, eight streets were laid o...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Call Center Representative jobs
$35,848 to $47,102
New Haven, Connecticut area prices
were up 1.7% from a year ago
View detail

What does an Inbound Call Center Representative do?

Inbound Call Center Representative in Cypress, CA
Handling and researching issues over the phone.
March 14, 2023
Inbound Call Center Representative in Hoffman Estates, IL
Contact customers to respond to inquiries or to notify them of investigation results and any planned adjustments with ownership.
December 07, 2022
Communicate charges for products or services requested.
January 14, 2023
Resolve customer's service complaints by performing activities such as issuing refund requests.
April 20, 2023
Assist customers in class registration.
May 21, 2023
Inbound Call Center Representative in Santa Rosa, CA
Answering customer/client requests and inquiries concerning services, products, and claims.
October 29, 2022