Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Opening: Contact Center Specialist
Join Greenville Federal Credit Union as a Contact Center Specialist and step into a dynamic role where your communication skills will shine! This exciting position offers the opportunity to be a key player in assisting our members with their financial needs. As a Contact Center Specialist, you will have the chance to provide exceptional service, build relationships, and make a positive impact on our members' lives.
If you are passionate about customer service and enjoy working in a fast-paced environment, this role is perfect for you. Don't miss out on this rewarding opportunity - apply today!
DAY TO DAY AS A CONTACT CENTER SPECIALIST
As a Contact Center Specialist at Greenville Federal Credit Union, you will play a pivotal role in delivering exceptional member service. By answering incoming calls promptly and efficiently, you will be the first point of contact for our members seeking assistance with a range of account services, from processing transactions to addressing inquiries. Your ability to multitask and leverage technology effectively will be key to succeeding in this position. With a strong focus on educating members about our various products and services, you will have the opportunity to make a real difference in meeting their financial needs.
WHAT WE'RE LOOKING FOR IN A CONTACT CENTER SPECIALIST
To excel as a Contact Center Specialist at Greenville Federal Credit Union, candidates should demonstrate proficiency in utilizing essential software tools like MS Word, Excel, and Outlook. A minimum of one year of service or sales experience in a retail or contact center setting is required, showcasing the ability to handle customer inquiries effectively. A high school diploma or GED equivalent is necessary to meet the educational requirements for this role.
Excellent communication skills are paramount, as candidates must interact with members in a clear, concise, and professional manner. The ability to articulate complex financial information in an accessible manner and address member needs with empathy and understanding will be essential to succeed in this dynamic position.
A LITTLE ABOUT US
Greenville Federal Credit Union offers a competitive benefits package, including generous PTO, holiday pay, on-demand pay, affordable medical and dental plans, a wide array of ancillary insurance products, a competitive 401-k plan with a generous match, and a friendly work environment that emphasizes service excellence.
Greenville Federal Credit Union is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other basis protected by federal, state, or local law.
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