Information Services Consultant jobs in Waterloo, IA

GGS Information Services, a globally recognized technical publications company serving leading manufacturers in transportation, aerospace, construction and agricultural equipment, has an immediate need for qualified candidates to fill a Technical Writer (Heavy Equipment) position in Davenport, IA.

This individual must be proficient in various computer software tools, be highly efficient, and must be willing to work in an environment that is fast-paced with set delivery schedules. This person will either generate publication data for incorporation into technical documentation or develop Automotive/Heavy equipment troubleshooting, operator and maintenance manuals for technical publications utilizing customer-supplied source material.

JOB DUTIES & FUNCTIONS:

• Authors technical documentation and diagnostic service procedures from source material gathered from engineering resources and/or develops automotive/heavy equipment troubleshooting, operator and maintenance manuals.
• Must have a technical understanding of machine operating principles for electrical and/or hydraulic systems.
• Accurately develops system specific diagnostics and electrical service procedures using client supplied information.
• Interfaces with engineers, technical writers, product specialists and technicians.
• Ability to interpret blueprints and detailed engineering specifications is required.
• Must be proficient with a personal computer and various software including desktop publishing, spreadsheet, word processing, illustration, and database programs.
• Strict adherence to using Quality Assurance Plans and Standard Operating Procedures.

JOB SPECIFICATIONS:

• Requires Associates degree (minimum), in addition to vocational, career, or related technical studies in technical writing, automotive repair or other engineering discipline, preferably with hands-on automotive/agriculture repair experience.
• Experienced in developing diagnostic information for automotive service industry or industry equivalent.
• Familiarity with heavy truck engine, agriculture and vehicle product lines is desirable.
• Experience in developing diagnostic information for heavy equipment/agriculture service industry is desirable.
• Experience in desktop publishing software including Arbortext, FrameMaker and/or InDesign is desirable.
• Extremely well organized and must be extremely detailed oriented.
• "High visibility" position--must have expert communication and computer skills and the ability to effectively work with internal and external customers.
• Can multi-task and be flexible to work when “peak” volume periods are encountered.
• Must be able to work to established program schedules, provide reports, and coordinate with global suppliers on an as-needed basis.

GGS offers a competitive salary and benefits package, including medical, dental and vision benefits, as well as a 401(k) plan with company match and tuition reimbursement.

GGS Information Services is an Equal Opportunity Employer. The objective of the Company is to recruit, hire, train and promote into all job levels, the most qualified applicants without regard to race, color, religion, sex, national origin, age, disability, military service, marital status or sexual orientation (M/W/D/V).

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Technical Writing: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)
• Hydraulics: 1 year (Required)
• Electrical: 1 year (Required)
• Automotive diagnostics: 1 year (Required)

Work Location: In person