Installation & Maintenance Technician Manager manages the installation, maintenance, testing, troubleshooting, and repairing of switches, cables, and other telecommunications equipment in the field to ensure optimum network usage and quality. Ensures compliance to customer specifications and company requirements. Being an Installation & Maintenance Technician Manager ensures all functions are completed on time and within budget. Coordinates the scheduling of installation and maintenance services. Additionally, Installation & Maintenance Technician Manager provides and evaluates training for installation and maintenance technicians. May require a bachelor's degree. Typically reports to a head of unit/department. The Installation & Maintenance Technician Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be an Installation & Maintenance Technician Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Job Description
Who we are :
Power a brighter future together. One that is safe, smart and sustainable.
At Vivint, we are dedicated to redefining the home experience with technology and services to create a smarter, greener, safer home that saves our 2 million customers money every month.
We deliver an integrated smart home system with in-home consultation, professional installation and support, as well as 24 / 7 customer care and monitoring.
Direct-to-Home Smart Home Pros provide expert-level installation and services, while delivering the highest caliber of customer service.
Customers will rely on you to act with honesty and integrity as you offer what they have been looking for - peace of mind.
What you'll do :
Earn piece rate pay and enjoy an unlimited commission plan.
Become an expert on smart home technology by training on industry-leading products.
Manage inventory and assets with a business owner mentality.
Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
Create solutions to protect and simplify customers' lives.
Conduct routine maintenance and inventory of company products and equipment.
Explain and provide detailed system capabilities and operational instructions to various customers.
Control your own income by providing opportunities for customers to purchase additional products and services.
Leverage service and installation appointments into leads and revenue.
What we're looking for :
Exceptional customer service skills.
Sales experience and / or field service experience is helpful. (Experience as a construction worker, electrician, or other technical background is helpful but not required)
Someone who thrives in a team environment and can also be trusted to work independently.
Willingness to submit to a criminal background check.
Current valid driver's license and reliable transportation
Physical demands of the job :
Lift and carry up to 45 lbs.
Climb ladders up to 14'.
Work in attics and other limited-space areas.
Safety culture is strong at Vivint, and our team members complete a safety analysis of every work site
If you are an active Vivint employee, please apply through Workday by searching "Find Jobs ".
PDN-9bd976d4-bd13-4329-a966-15bdc1e89115
Last updated : 2024-04-24
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