Instructor - Law teaches courses in the discipline area of law. Develops and designs curriculum plans to foster student learning, stimulate class discussions, and ensures student engagement. Being an Instructor - Law provides tutoring and academic counseling to students, maintains classes related records, and assesses student coursework. Collaborates and supports colleagues regarding research interests and co-curricular activities. Additionally, Instructor - Law typically reports to a department head. Has a Master's degree or is a PhD candidate in the applicable field. Has experience and is qualified to teach at undergraduate level and possesses the qualifications to participate in research. (Copyright 2024 Salary.com)
The Client Concierge will establish themselves as trusted advisors to both the client and the firm with strong domain knowledge of our overarching mission of superior client service. The concierge will be responsible for ensuring client satisfaction. They maintain expert knowledge of our products, and services and provide clients with insightful information with the goal being to provide a better overall client experience. The concierge will implement a prescribed contact and satisfaction measurement strategy with the new and existing clients via the phone and email and as a result, coordinate with the operations, professional, and legal teams to advocate for client needs and provide valuable information about their needs. They will perform outreach and measure the satisfaction of our existing clients as well
Compensation:$41,600 yearly
Responsibilities:Provide outstanding customer service to clients.Establish and maintain customer relationships.Supports clients during the onboarding process.Promote cross-departmental communication.Work as a collaborative team member with Marketing and Intake teams and processes.Provide high-level technical and product support to clients and team members.Develop and implement an internal client success program that aligns with the firm’s goals.Provide feedback on customer service policies and practices.Reports any unusual activity to supervisors.Expedite client issues and requests with urgency as they relate to a client matter or the client’s relationship with the firm.Communicating the position’s deliverables, objectives, and timelines to the Operations Team.Conducting internal research to analyze CLIO, and to understand customer trends and behaviors by collecting, summarizing, and analyzing data.Performing data entry duties regarding metrics, sales figures, and other key data as it relates to the role.Support the Operations Team and Executives as needed.Qualifications:Impeccable customer service skillsKnowledge of best practices in customer service and retentionMaintain credible knowledge in the Family Law domain.Proficient with applicable software applicationsStrong written and verbal communication skillsStrong aptitude for technical software productsStrong verbal and written communication skillsWell-versed in client retention strategiesOrganization skillsAnalytical data interpretation and visualization skillsExcellent time management skillsPrioritization and collaborative skillsGeneral computer knowledge and presentation softwareTwo years of college/university2 years of customer serviceHistory of achieving and consistently exceeding personal goals.Enjoy being in a dynamic job where no task is above or below you.A constant drive to improve the experience of our clients and our internal processes: "How can I make things better?"Customer empathy. You empathize with customers and seek to solve problems from their perspective.About CompanyThe Murphy Law firm was acclaimed #15 out of 500 of the fastest-growing law firms in the country with 538% growth in 2022!
The Murphy Law Firm primarily handles family law and estate planning matters in Maryland and the District of Columbia. Our company's Motto is Passionate, Personable, and Persistent, we pride ourselves in being JUST THAT!
Angel Murphy, Esq. is the Founding and Managing Attorney of The Murphy Law Firm. As a licensed Maryland and District of Columbia attorney and passionate advocate, Angel and her Team take a personal approach to lawyering by devising a creative legal strategy for each client and for each case. Angel and her Team enjoy helping clients face and overcome their legal challenges. We identify with our clients and will work tirelessly to ensure that they are treated fairly in the courtroom and that their case gets the best possible outcome!
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0 Instructor - Law jobs found in Medford, OR area