Insurance Customer Service Representative jobs in Augusta, GA

Are you a skilled multi-tasker?

Do you enjoy helping and assisting people?

Would you like to work in a fun environment where you are supported?

Are you looking to advance in your career?

If you answered Yes, to any of the above questions, our Licensed Customer Service Representative role may be a great fit for you. We are an exclusive Allstate agency, top in our market in the state of Georgia and South Carolina.

We are looking for a licensed insurance customer service representative to support our clients with their insurance related needs. In this role, you will be responsible for answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products. You may also be required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated or upgraded.

To ensure success as an insurance customer service representative, you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure. Ultimately, a top-class insurance customer sales representative is friendly and efficient when handling complaints or providing policy information.

Insurance Customer Service Representative Responsibilities:

• Learning and understanding company insurance products.
• Answering calls and responding to customer complaints.
• Accessing customer accounts and policy schedules.
• Providing customers with detailed information about policies and products.
• Recommending available products.
• Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
• Typing up complaint reports.
• Managing the customer complaint database.

Insurance Customer Service Representative Requirements:

• High school diploma or GED.
• Previous experience working as a customer service representative.
• In-depth knowledge of insurance products and policy schedules.
• Friendly and professional demeanor.
• Excellent communication and interpersonal skills.
• Basic computer skills and knowledge of database software.
• High-level typing skills.
• Advanced knowledge of telephone and call forwarding systems.
• Ability to remain calm in stressful situations.
• Ability to explain detailed policy concepts in a simple way.

Job Types: Full-time, Part-time

Pay: $30,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

License/Certification:

• Insurance Producer License (Required)

Work Location: In person