Insurance Customer Service Representative jobs in Kenosha, WI

• Facilitate communication with clients and claims adjusters to process all documentation reporting a claim on a current policy
• Record any policy updates or changes on customer accounts by tracking them in our book of business and communicating with clients to explain any updates to their coverage
• Meet regularly with agents to keep up with industry standards, insurance products, current rates, coverages, insurance policies, and carriers, so you can assist clients, underwriters, sales representatives, account executives, and the rest of our service team with understanding and addressing the newest rules and policy updates
• Provide helpful answers to clients on any policy or billing questions including explanation of coverage or rate changes to ensure complete understanding
• Consult with clients to help process quotes and issue renewals or any updates needed to current policies

• Associates or Bachelor’s degree required, or commensurate insurance industry experience
• Applicants must have basic computer skills and be able to use Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
• Relevant insurance experience as an insurance agent or other position is helpful but not required, training will be provided if your talents are a good match
• Must have active insurance license in your state or must be willing to get licensed in 90 days
• Must have very strong follow up, written and verbal communication skills and problem-solving skills

At Farmers Insurance, our employees set the tone, drive our strategy and create world-class customer experiences. Our employees also help make Farmers one of the largest insurers of vehicles, homes, and small businesses in the United States. If you’re a proactive self-starter who wants to work on innovative, meaningful projects that make positive impacts on customers and communities, take a look at what working at Farmers could mean for you.