Insurance Customer Service Representative jobs in Palmer, AK

Job Description

Discover an exciting opportunity at Randall Moss Insurance, a small but fierce agency with a unique approach. Operating a fair balanced system, each team member tends to their set of clients, fostering a personalized and efficient service. Located in mid-town, our team enjoys the flexibility to manage time effectively, a cheerful work environment, and a commitment to maintaining a small-town feel while embracing the latest technology.

As an Customer Service Representative at Randall Moss Insurance, you'll play a crucial role in our commitment to education, communication, and customer satisfaction. This position involves serving a diverse clientele, working with cutting-edge technology, and contributing to a collaborative and supportive team environment.

Join our team if you're seeking a role as an Customer Service Representative who values feeling supported and continuous growth. Randall Moss Insurance is committed to providing a supportive and encouraging environment where your contributions matter.

Benefits

Responsibilities

• Nurture strong customer relationships and aim to increase client retention and product loyalty.
• Answering incoming phone calls and scheduling appointments.
• Willingness to learn and understand the processes and practices of insurance agents.
• Assist with non-licensed tasks such as data entry, emailing, and answering phones to support the smooth operation of the agency.

Requirements

• No previous experience is required! Must be willing to learn the insurance industry.
• Pay meticulous attention to detail when reviewing policies, contracts, and client data to minimize errors and ensure the highest level of accuracy.
• Previous experience in Microsoft Office, VOIP, AMS, or CRM.
• Assess incoming tasks, requests, and inquiries to determine their level of urgency and importance, effectively managing time and resources to meet client needs.
• Handle various client interactions, policy inquiries, and administrative duties concurrently, without compromising the quality of service.
• Communicate effectively through written and verbal means, both with clients and team members, to provide clear, concise, and informative responses.
• Exemplify professionalism over the phone, in writing, and in the office to create a positive work environment and ensure effective communication.