Intake Coordinator jobs in Springfield, MA

Why Work for Gandara: 

Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today! 

Benefits: 

• Retirement Plan 403(b)
• Health, Dental, Vision, Pet and Life Insurance
• Paid vacations
• Paid holidays
• 8 discretionary days
• Mileage Reimbursement

Job Title: Intake Coordinator

Work Location: Springfield, MA

*Bilingual Candidates Encouraged to Apply  

*EOE M/F/D/V 

*Union/Non-Union

Job Summary: 

Employees in this role are considered support staff for office management needs. This includes secretarial duties and clerical responsibilities. Employees are also responsible for the tracking and monitoring of all YCCS referrals and performing other Manage Care Entities process and procedures. This includes assuring performance specifications are followed, marketing of program, analyzing data, and reporting on referrals, waitlist, and discharges. 

Duties and Responsibilities: 

• Provide courteous and timely customer service.
• Adhere to Agency and program policies and procedures.
• Initiate and complete all administrative paperwork included in the Client Intake Packet.
• Ensure that intake paperwork meets quality assurance standards [as determined by Division Director or designee] and is prepared for entry into the client chart.
• Respond to all intake calls and voicemails within two business days.
• Orient client to service availabilities, rights, and responsibilities.
• Ensure client ID is assigned, documented, and entered into any and all databases and relevant systems.
• Provide guidance and incidental [“dotted-line”] supervisor to any assigned support staff assisting with intake duties.
• Communicate in a timely manner with the Practice Manager when additional resources or support is needed.
• Assist with phone calls and translations as needed.

Minimum Qualifications: 

• High school degree or equivalent; post-secondary education an asset
• At least 2 years of clerical experience
• Bilingual skills in Spanish-English required
• Microsoft Office proficient (e.g. Excel, Word, Power Point)
• Flexibility to work shifts, including evenings, as required
• Ability to organize, prioritize and work under extreme work pressure, heavy workloads and deadlines
• Positive attitude and work ethic
• Excellent verbal and communication skills
• Must be team oriented

The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.