Intake Services Representative - Home Care jobs in Billings, MT

Description

Reciprocity Industries is looking for talented team members to join our team! If you have excellent customer service skills and want to help others find justice, then Reciprocity is looking for you to join our team! Reciprocity offers excellent benefits and a competitive salary.

Job Overview:

Bilingual Legal Intake Representative staff members are both the face of the company and the first representatives to make a positive impact on our clients' lives. As a bilingual Legal Intake Representative, you are responsible for creating a welcoming environment through top-notch customer service skills and communication. You will drive our company’s momentum by continually seeking to improve your personal performance and customer experience. As a bilingual Legal Intake Representative, you will need to be able to effectively communicate with clients while always keeping respect and concern for the clients as their primary focus. Bilingual Legal Intake Representatives are expected to operate successfully in a technologically centered, fast-paced environment that requires focused data entry, time management, and collaboration with fellow call center agents. You will be responsible for effectively getting client signatures.
 

Responsibilities and Duties:

• Obtain client information by answering telephone calls, interviewing clients, and verifying information via messaging and phone intake.
• Determine client eligibility by comparing client information to set lists of requirements.
• Inform clients by effectively explaining procedures, answering questions, and providing additional directions or resources.
• Maintain and improve quality results by adhering to company standards and guidelines; recommends how to improve procedures to maintain quality and client experience.
• Study new campaign requirements and participate in educational opportunities to continually grow in campaign knowledge.
• Accomplish organization missions by assisting clients with contracts and being willing and available to assist clients’ needs.
• Effectively communicate the company’s visions and goals to clients.
• Reassure and communicate effectively with clients throughout the information-gathering process to ensure client satisfaction.
• Other duties and responsibilities as assigned.

Requirements

Qualifications and Skills:

• You must be at least 18 years of age or older
• Must be fluent in both English and Spanish
• Have excellent verbal and written communication skills
• Have superior interpersonal and customer service skills
• Have comprehensive technical skills
• Skilled in data entry
• Have high attention to detail
• Have the ability to operate effectively in a fast-paced environment with evolving requirements and priorities

Education:

• High school diploma or equivalent