Intake Services Representative - Home Care jobs in Hilo, HI

The Weekend Intake Coordinator maintains an ongoing positive relationship with professional and nonprofessional staff of the agency and the community, and supports the coordination of clinical operations of the agency, ensuring quality of care on the weekend. Specific duties include:

• Serves as first line contact on weekends for referral of patient care from physician's offices, case managers, discharge planners, and others:

• takes referrals and evaluates patients and families as candidates for hospice and home care, explaining benefits and services;
• maintains weekend referrals and receives & tracks information regarding changes in client status;
• assigns patients and families with weekend APRN to nursing staff based on patient acuity and staff availability;
• functions as the weekend liaison between Regional Hospice and other agencies to ensure continuity of care from admission to discharge;
• ensures the flow of accurate information between primary nurse, physician, home health aides, therapists, testing facilities, and family for weekend admissions.

• Supports appropriate utilization of clinical services, ensuring compliance with state and federal requirements by assisting in the maintenance of medical records, ensuring accuracy and compliance with regulations and HIPAA.
• Verifies insurance coverage and benefits, assuring that all applicable information is obtained for weekday staff to track ongoing updates for continued authorization.
• Provides for communication between RN Case Managers, Social Workers, OT, PT, and Spiritual Care, ensuring coordination of patient services at time of admission;
• Provides detailed communication upon end of Sunday shift for appropriate clinical leadership to resolve issues and better coordinate agency patient care services.

2- 3 years' experience working in a fast-paced medical environment, preferably in admissions or intake. Must have excellent customer service and phone etiquette, as this position is the first point of contact for referral sources and families on the weekend. Must be able to multitask and be extremely comfortable with high call volume. Clinical experience/background, preferably in hospice/home health (i.e., LPN, CNA, etc) is desired!