Intake Services Representative - Home Care jobs in Saint Peters, MO

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We’re focused on serving people and the communities we are part of.

Help at Home is hiring a Intake Representative!

Job Summary:

The Intake Representative is responsible for being the initial point of contact via telephone and expanding our client base. The Intake Representative demonstrates HAH's core values to potential clients and guides them through the process of onboarding with our agency. 

Essential Duties and Responsibilities:

• Receives and responds to incoming calls and inquiries into agency services. 
• Coordinate procedures to qualify potential new clients for reimbursable services. 
• Notifies the state to visit the potential client.
• Sets up a visit to the home with the Client Coordinator who will deliver information, service plan and contract. 
• Performs proactive outreach to source new prospects. 
• Follows up on the existing database of individuals who have not yet contracted services. 
• Follows up on leads.
• Maintains the Bolt database with results of all contacts.
• Performs other job-related duties as assigned. 

This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

Required Skills/Abilities:

• Strong communication skills, oral and written.
• Excellent interpersonal skills.
• Intermediate level computer skills, including creating and modifying documents using Microsoft products (e.g. Word, Excel, PowerPoint)
• Ability to key quickly and accurately.

Education and Experience:

• High School diploma or GED required. 
• At least four (2) years of previous experience in Customer Service or telephone sales.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.