Intake Services Representative - Home Care jobs in Sun Valley, NV

Position Purpose:

The HDIS Sales Manager (SM) is responsible for creating a high performing selling culture and achieve this through store connectivity, development/coaching of team, Sales Consultant staffing and delivering world class customer service. The SM will lead a team of commissioned Sales Consultants to go into the homes of Home Depot customers and successfully close the sales of Exterior and Interior product lines . The SM drives store connectivity by building and maintaining relationships with store management and associates, continually updating/training them on Interior and Exterior product offerings. The SM is also responsible for driving lead generation efforts in the stores through the sales team. The SM will manage Sales Consultants through every aspect of the employment life cycle including hiring, training/coaching, performance management, etc. The SM will lead a team of Sales Consultants to achieve sales targets for an assigned territory and will be responsible for understanding, analyzing and prioritizing business metrics (e.g., scorecards, KPI, etc). The SM is responsible for the customer experience and ensuring the sales team delivers world class customer service; this is accomplished proactively by consistently monitoring reports to ensure customer's projects are moving through the job process efficiently as well as being accountable to Voice of the Customer scores and feedback.

Key Responsibilities:

• 20% - Analyze and prioritize business metrics - Understand, analyze and prioritize business metrics. Drive assigned sales team to achieve sales targets for assigned territory. Monitor progress toward the achievement of all business metrics. Implement action plans to improve performance.
• 20% - Drive customer service - Drive customer service by responding to escalated customer inquiries/concerns and leveraging relationships with Installation partners.
• 20% - Drive lead generation - Drive store connectivity and building relationships with store partners. Train store partners/associates on Home Depot Installation Services products and service offerings.
• 20% - Drive store connectivity - Drive store connectivity and building relationships with store partners. Train store partners/associates on HDE products and service offerings.
• 20% - Recruit, coach and manage - Recruit, coach, manage, & retain a team of commissioned Sales Consultants and Marketing Specialist. Continually train Design Consultant' and HSPS's on the sales process and new/updated products and offerings. Optimizes diverse talent through a demonstrated commitment to equal employment opportunity.

Direct Manager/Direct Reports:

• This position reports to the Field Services Director
• This position has 5 direct reports

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions:

• Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• No additional qualifications

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

• 3

Preferred Years of Work Experience:

• 3

Minimum Leadership Experience:

• 3 years of previous leadership experience

Preferred Leadership Experience:

• 3 years of previous leadership experience

Certifications:

• None

Competencies:

• Action Oriented
• Attracts Top Talent
• Builds Effective Teams
• Communicates Effectively
• Customer Focus
• Develops Talent
• Drives Results
• Ability to think, plan and act strategically
• Ability to motivate a commissioned sales force
• Strong communication skills, both verbal and written
• Negotiation skills
• Collaborative, team-builder leadership style