IT Capacity Planning Manager manages staff responsible for monitoring the organization's data processing and storage needs and develops long-term plans to meet business requirements. Develops policies for network storage system troubleshooting, updating and general maintenance. Being an IT Capacity Planning Manager documents problems and solutions and serves as the point of contact for network capacity related issues. Allocates storage space, plans for future projects or acquisitions, reviews hardware and software configurations and makes suggestions for appropriate storage or backup models. Additionally, IT Capacity Planning Manager may require a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The IT Capacity Planning Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an IT Capacity Planning Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
The IT Process Manager is responsible for the operational management of an Information Technology Infrastructure Library (ITIL) process(s). The Process Manager’s responsibilities include planning and coordination of all activities required to be carried out, monitoring, and reporting on efficiency and effectiveness of the processes assigned. Additional responsibilities include sponsorship, process designs, change management and continual improvement of the process(s) and reporting metrics. The Process Manager will champion, lead, and enforce established policies and ensure IT departments, subcontractors, vendors, and customers understand and follow all process policies and procedures. The IT Process Manager will support the tools and ESM (Enterprise Service Management) platform supporting all ITIL processes. This is a critical role in aligning IT Services with stakeholders such as Supply Chain, and Finance. This role will focus on improving the quality and consistency of the delivery of IT services across the health system and contribute to service strategy, design, operations, and measurement of the overall effectiveness of IT Shared Services.
SHIFT AND SCHEDULE
Full Time: 8:00 AM – 5:00 PM
ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS
EDUCATION AND EXPERIENCE
PHYSICAL REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to:
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