IT Service Desk Supervisor jobs in Platte Center, NE

Position Open (Title): 2nd Shift Supervisor Wage: TBD

Location: NSC - Star Building X_ Full Time __ Part Time

Scheduled Hours/Days: 1st Shift Monday - Friday: 7:30am - 4:30pm

Number of Positions Open: TBD

ESSENTIAL DUTIES AND RESPONSIBILITIES (DAY TO DAY FUNCTIONS)

• • Responsible for ensuring that work performed in their functional area is performed to optimum quality standards and provides procedures and retraining to employees in the section.
  • Ensures timely delivery of all deliverables as they relate to that functional area.
  • Tracks the progress of all activities in their functional area and reports the status to the contract Site Manager, Assistant Site Manager as appropriate.
  • Reviews and approves the daily production report of each clerk assigned, paying attention to their achievement of performance standards daily.
  • Ensures that the SOP for their area of responsibility is used, understood, and kept up to date.
  • Conducts frequent internal quality audits.
  • Handles Employee Relations issues in compliance with CBA.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Accomplishes all tasks as appropriately assigned or requested

THE BASIC QUALIFICATIONS FOR THIS POSITION ARE AS FOLLOWS:

• Minimum of 1 year supervisory or management experience preferred
• Must successfully complete a physical fitness screening
• Must be able to obtain and maintain a security clearance
• Must pass a Core Skills Computer Assessment

MIMINUM KNOWLEDGE, SKILLS AND ABILITIES:

• MS Office basic to intermediate skills
• Must be effective working in a team environment, with high level of customer service skills
• Adept at responding to every changing work requirement, with sharp focus on quality

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; reach with hands and arms; talk or hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

• Mainly office but may also include all other work environments as required

All job title changes are subject to transfer approval by the government and will include a background check.