IT Service Desk Supervisor jobs in Wauneta, NE

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EIHFT Supervisor
  • EDUCATIONAL SERVICE UNIT 3
  • Scottsbluff, NE FULL_TIME
    • Full-time / 12 month-240 day position

    Job Title: Ecological In-Home Family Treatment Supervisor

    Department: Psychology and Behavioral Health

    Education Level and Certification: Bachelor’s degree in related field, Master’s degree preferred. One to two years’ experience working with children and families. Must have and maintain a valid driver’s license and be insurable. Obtain within 90 days of employment and maintain basic first aid and pediatric/adult CPR certification.

    Reports To: Director of Psychology and Behavior Health

    Terms of Employment: 12-month position with salary based on education and experience.

    Performance Responsibilities and Job Tasks

    The Ecological In-Home Family Treatment (EIHFT) Model is an intensive in home intervention for juvenile offenders and their families that focuses on stabilizing youth within the family. The Supervisor will implement the EIHFT objectives for the department in accordance with Boys Town EIHFT model and with regard to the ESU 13 policies and procedures. Must be able to make visits in home situations. Training, meetings and family interactions may include evenings or weekends with occasional out-of-town travel for training is required.

    Supervisor Responsibilities

    • Monitor and provide technical assistance with the EIHFT model to ensure implementation fidelity and adherence to the requirement of the Boys Town programming.
    • Gather outcome and other sources of data to ensure that program quality and effectiveness is maintained.
    • Work with center staff to ensure a well-managed program that supports regular communication, program documentation and team goals.
    • Coordinate and provide training, mentoring, and coaching for EIHFT staff as needed on a group and individual basis.
    • Participate in the development, mentoring and evaluation of personal growth plans for staff.
    • Supervise and evaluate EIHFT staff as required by the program.
    • Maintain standards of confidentiality regarding the program, children, families, staff, and community.
    • Maintain regular communication and information sharing with program staff and within ESU teams.
    • Weekly communication with probation officers, DHHS case workers, and Panhandle Beginnings staff is required.
    • Submitting monthly billing on the probation and DHHS portals is required.
    • Tracking cases using Excel or Google Sheets.
    • Interact in a skilled, respectful and sensitive manner to strengthen families as the primary nurturers of their children. Display positive work ethic through attendance, punctuality, productivity, dependability, and reliability.
    • Participate in and contribute to team meetings and program assessment to ensure a quality program.
    • Complete training as required by the program for professional growth.
    • Taking part in supervisory teams within ESU as required.
    • Uphold overall EIFHT service expectations including the following:
      • Using systematic procedures for engagement, assessment, and intervention with families
      • Partnering with families in all aspects of the intervention
      • Assisting families to become self-sufficient through their use of resources, skills, and supports
      • Offering a replicable program that uses individualized interventions
    • Perform other duties as assigned by the Program Director.
    • Comply with the Standards for ESU #13 Employee Performance and Code of Ethics
    EIHFT Consultant Responsibilities

    • Adhere to EIHFT Service Provisions:
      • Communication with families upon receipt of referral and arrange for face-to-face contact within 48 hours (immediately, if an emergency) from time of referral to EIHFT.
      • Complete a safety assessment and safety plan during the initial visit. An initial service plan is completed within the first 30 days of service. Assessments will include: Safety assessment; Strengths and Stressors which is an evidenced based tool that looks at family strengths over six domains: Social Support, Environment, Parental Capabilities, Family Interactions, Family Safety and Child Well-Being. Other assessments will not be ruled out based upon the individual needs of the family and initial assessments will be updated ongoing and as needed
      • Provide comprehensive EIHFT to each family that is individualized and family-centered. The treatment process shall begin with goal setting that addresses the changes that the family would like to see over the treatment period (typically, approximately four months). This process shall focus on specific areas of action to be addressed on a daily or weekly basis.
      • Address barriers to treatment success as soon as they are identified. Conduct ongoing assessment/s as needs are identified.
      • Provide 24-hour/day, 7-day/week on-call crisis coverage for the family, working with Supervisor when on vacation or unavailable to provide coverage. This may include the Family Consultant going to the home, or other current location of the family, upon receiving a crisis call. The Family Consultant must be within a maximum 90-minute response time to the family in a crisis situation. If the assigned Family Consultant is going to be unavailable, the family must be notified in advance and be provided with alternatives to ensure they have 24 hour access to staff.
      • Collaborate with the family in developing an enduring social support network in their natural environment.
      • Family Consultants will provide a range of goal-directed services to each client/family. Such services may include, but are not limited to, the following:
      • Improving parenting practices.
      • Increasing association with pro-social peers and activities.
      • Improving school/vocational performance.
      • Engage youth/family in positive recreational activities.
      • Improve family/community relations.
      • Empower family to develop skills necessary to resolve issues that may arise so that they know the appropriate ways to ask for assistance and seek solutions when needed.
      • Teach appropriate parenting skills, such as:
      • Alternatives to corporal punishment.
      • Appropriate supervision of children.
      • Age appropriate expectations.
      • Choices and consequences.
      • Displays of greater parent/child affection and trust.
    • Aid the family in meeting concrete needs such as housing, medical care and legal assistance and assisting in making available follow-up support resources as needed.
    • Teach the family organizational skills needed to provide a positive environment (e.g. teaching budgeting skills, etc.).
    • Refer and link the family to follow-up services when necessary to ensure continued success meeting the family's EIHFT treatment goals.
    • Transport youth/family when necessary and help identify formal and informal resources to meet ongoing transportation needs.
    • Provide services in the client's home, or, at the client's request, at a location mutually agreed upon by the Family Consultant and client.
    • Family Consultants provide services to the youth/family for an average of four months. If needed, a family responding positively to treatment may receive services for a longer duration for more difficult problems, if approved in writing by the Probation Officer, including the issuance of an approved voucher authorizing additional services and payments.
    • Provide ongoing documentation during and at the conclusion of services referencing level of participation, engagement and progress.
    • A progress report shall be submitted monthly, at minimum, to the probation officer via the Probation Voucher system or other system as determined by the Administrative Office of Probation. At the completion of services, a discharge summary will be submitted to the probation officer.
    • Send weekly reports to probation, DHHS, and Panhandle Beginnings.
    • Discuss discharge recommendations with the probation officer, in person or by phone. The youth’s family will be involved in discharge planning whenever possible. The discharge staffing shall occur no later than seven days prior to the anticipated closure of the case. A written discharge report, using the Probation Voucher system or other system as determined by Probation, shall be submitted to the probation officer no later than seven days after the case closure. The discharge report shall be approved, in writing, by the EIHFT supervisor.
    • Provide the family with a survey allowing them to give feedback on their satisfaction with EIHFT services and a summary on their view of progress made.
    Working Conditions

    • Inside; some offices and homes are not air conditioned.
    • Outside for travel to home visits.

    FLSA Status: Exempt. Professional exemption: The employee has a primary duty of performing work requiring knowledge of an advanced type in a field of science or learning customarily acquired by a prolonged course of specialized intellectual instruction and study or has a primary duty of teaching, tutoring, instructing, or lecturing in the activity of imparting knowledge and is employed and engaged in this activity as a teacher.

    Essential Functions: The essential functions of the EIHFT Consultant position include: (1) regular, dependable in-person attendance on the job; (2) the ability to perform the identified tasks and to possess and utilize the identified knowledge, skills, and abilities to perform the identified work activities; and, (3) the ability to perform the following identified physical requirements.

    This Job Description is in addition to and supplements the Master Classified Job Description.

    It is the policy of ESU 13 to not discriminate on the basis of sex, disability, race, color, religion, veteran status, national or ethnic origin, age, marital status, pregnancy, childbirth or related medical condition, or other protected status in its educational programs, admission policies, employment policies or other administered programs. Persons requiring accommodations to apply and/or be considered for positions are asked to make their request to the ESU 13 Administrator.
  • 9 Days Ago
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EIHFT Supervisor
  • Educational Service Unit 13
  • Scottsbluff, NE FULL_TIME
  • *Full-time / 12 month-240 day position Job Title: Ecological In-Home Family Treatment Supervisor Department: Psychology and Behavioral Health Education Level and Certification: Bachelor’s degree in re...
  • 10 Days Ago
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Front Desk Supervisor
  • Tru by Hilton/Home2
  • Cheyenne, WY FULL_TIME
  • Job Summary:We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Manager. As the first point of contact for our guests, you will play a crucial role in pr...
  • 11 Days Ago
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SYSTEMS ANALYST-SERVICE DESK
  • Laramie County School District #1
  • Cheyenne, WY FULL_TIME
  • JobID: 4863 Position Type: Classified Job Postings/Systems Analyst Date Posted: 12/20/2023 Location: ADMINISTRATION BUILDING Closing Date: Until filled TSS 260 Day contract/12 month 8 HOURS/DAY Monday...
  • 23 Days Ago
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Ecological In-Home Family Treatment (EIHFT) Supervisor - Scottsbluff
  • Educational Service Unit 13
  • Scottsbluff, NE FULL_TIME
  • **Full-time / 12 month position / Work from Home in Scottsbluff Area Ecological In-Home Family Treatment (EIHFT) Supervisor Job Description A. Job Title: Ecological In-Home Family Treatment Supervisor...
  • 5 Days Ago
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General Service Technician
  • Sun Auto Tire and Service
  • Ogallala, NE FULL_TIME
  • Overview T.O. Haas Tire serves the community! We have been in business since 1947, T.O. Haas Tire has 24 locations across Nebraska, Kansas and Iowa and we’re growing fast! We sell many tire brands for...
  • 2 Days Ago
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0 IT Service Desk Supervisor jobs found in Wauneta, NE area

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Housekeeper
  • Healthcare Services Group, Inc.
  • Imperial, NE
  • Additional Information: $15.50 / hour $1,000 Sign On Bonus Available for a Limited Time! Overview: Who We Are Healthcare...
  • 6/5/2024 12:00:00 AM
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Hwy Maintenance Worker/Senior - Palisade
  • State of Nebraska
  • Palisade, NE
  • The work we do matters! Hiring Agency: Transportation - Agency 27 Location: Palisade Job Posting Hiring Rate: $20.586 Cl...
  • 6/4/2024 12:00:00 AM
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Pizza Hut Restaurant General Manager
  • Pizza Hut
  • Imperial, NE
  • Description: To eat. To laugh. To share. That's why people come to Pizza Hut. It's the calling of our Restaurant General...
  • 6/4/2024 12:00:00 AM
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Pizza Hut Shift Manager
  • Pizza Hut
  • Imperial, NE
  • Description: Working at Pizza Hut® is about making hungry people happy. It's about being independent and having fun, mak...
  • 6/4/2024 12:00:00 AM
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Company Driver
  • National Carriers
  • Benkelman, NE
  • Company Driver Benefits All New Pay Increase - $80,000+ Per Year* Longevity Pay - We reward our drivers to stay here. Ou...
  • 6/4/2024 12:00:00 AM
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Travel LPN / LVN - Long Term Care - $1,600 per week - Urgently Hiring
  • Hiring Now!
  • Wauneta, NE
  • Alliance Medical Staffing is seeking a LPN / LVN Long Term Care for a travel job in Wauneta, Nebraska. Job Description &...
  • 6/3/2024 12:00:00 AM
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Travel Nurse RN - Long Term Care - $1,795 per week
  • Hiring Now!
  • Benkelman, NE
  • MedPro Healthcare Staffing is seeking a travel nurse RN Long Term Care for a travel nursing job in Benkelman, Nebraska. ...
  • 6/3/2024 12:00:00 AM
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Agronomy Delivery Drivers
  • Frenchman Valley Coop
  • Imperial, NE
  • Agronomy Truck Drivers, Imperial, NE Frenchman Valley Farmers Coop is hiring full time Truck Drivers for the Imperial Ag...
  • 6/1/2024 12:00:00 AM
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About Wauneta, Nebraska

Wauneta is a village in Chase County, Nebraska, United States. The population was 577 at the 2010 census. It lies along U.S. Route 6 and Nebraska Highway 61 southeast of the city of Imperial, the county seat of Chase County.> Its elevation is 2,942 feet (897 m). Wauneta's ZIP code is 69045. Wauneta is located at 40°25′1″N 101°22′19″W / 40.41694°N 101.37194°W / 40.41694; -101.37194 (40.417072, -101.372019). According to the United States Census Bureau, the village has a total area of 0.97 square miles (2.51 km2), all of it land....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IT Service Desk Supervisor jobs
$70,402 to $96,400
Wauneta, Nebraska area prices
were up 2.3% from a year ago
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What does an IT Service Desk Supervisor do?

IT Service Desk Supervisor in New Haven, CT
Act as the communications lead following an agreed major incident procedure, and to be responsible for service related communications.
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Set goals for performance, support and develop staff through regular coaching meetings, training needs analysis, development plans, and appraisals.
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Manager, Computer Science, Procurement, Project Manager, Management, Technology, Operations.
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IT Service Desk Supervisor
Organize service tickets, monitor queues, calls and interactions of Service Desk staff including the ticketing system, documentation and escalations to ensure that all interactions and escalations meet established criteria, and are documented appropriately.
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Create and maintain Knowledge Management database and report trends and issues weekly to the respective departments.
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Demonstrates excellent conflict resolution skills during negative customer engagements.
March 20, 2023