IT Support Supervisor jobs in Akron, OH

Job Title : Field Service IT Support

Location : STREETSBORO, Ohio 

Onsite from day 1

Duration : Full Time

Primary Skills

·         Workstation Services

Job Description

·         Field Service IT Support:

·         Workstation Services (e.g., Desktop, Monitors, Printers and laptop)

·         Breakfix

·         Desktop/Laptop Hardware related troubleshooting - Create, test and develop current Workstation images.

·         Prepare and configured new laptops/workstations specifications as assigned

·         End User Computing (EUC) Device Refresh as part of BAU ( any bulk refresh will be treated as separate project activity)

·         Works closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and services

·         Provide onsite PC repair, virus- and spyware-remediation, maintenance/rejuvenation, data-recovery, networking and upgrades.

·         Windows upgradations through SCCM agent.

·         OS and application installation: Windows migrations and deployment of customized images using SCCM

·         Troubleshoot for Windows and have good working knowledge of Office products; provide printer/fax support

·         Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practices

·         Analyzed and diagnosed DNS/DHCP/VPN and other networking issues

·         End user issues related to network, IP config, windows troubleshooting

·         Actively worked with hardware and software vendors to resolve client issues in a timely manner

·         Active Directory, folder access and Group Policy administration, hardware configuration. User Support for VPN, MS Office, applications.

·         Installation of printers, Configuring conference room facilities

·         IP Phone installation, troubleshooting

·         O365 configuration, troubleshooting

·         Other aspects related to End user computing

·         Desk side Support

·         Spares management

·         Installs, moves, adds, changes of hardware and software packages (IMAC); Hardware life cycle management

·         Security compliance

·         Populate Knowledge Management system with resolutions and workarounds

·         Act as an escalation resource to the Help Desk, Site Administrators and Network Operations Center to assist with issues affecting endpoints

·         Enterprise Mobility Management administration - enrollment and management of mobile devices. Adept knowledge on Airwatch – intelligent hub/MDM/ intune / azure

·         Fault diagnosis / troubleshooting

·         Maintain the Service Now queue of an average of 5-20 tickets per day, resolved Level 1-2 support issues

·         Ensure swift ticket resolution and escalate issues to Level 3 technician as necessary

·         Adept knowledge on Software Center(SWC) and ServiceNow

·         Knowledge of Okta and its usage.