IT Support Supervisor jobs in Birmingham, AL

Are you looking for an employer who values your strong work ethic and can-do attitude? Do you want to be part of a positive work culture where you’re supported by a motivated team? Look no further! We provide tailored IT solutions that meet each client’s unique needs, building trusted partnerships that go beyond just business transactions.

Our dedication to service is unwavering, driven by passion, and a commitment to reliability, professionalism, and integrity. We communicate with empathy and believe that effective collaboration is essential. With a growth mindset, we constantly seek ways to evolve and improve.

Join us on this exciting journey, where your skills will be valued, your potential nurtured, and your contributions recognized. We offer support, managed services, network management, hardware, software, and cloud services for small to medium-sized businesses in the Birmingham, AL metro area. Our office is conveniently located in Hoover, just off I-459.

Primary Duties Include:

• Start your day at the office to receive your assignments.
• Travel to client locations or provide remote support to diagnose and resolve IT issues (company vehicle and phone provided).
• Set up new computers, including hardware installation and basic software configuration.
• Perform virus and malware scans, removals, and system clean-ups to ensure optimal performance.
• Track time worked on tickets and document all work performed.
• Handle tickets, remote support, and other assigned tasks.
• Provide basic support for Windows, hardware, applications, and general networking issues.
• Manage time effectively and proactively seek help when needed.
• Respond quickly to problems and demonstrate skillful problem-solving, even when the answer isn’t immediately known.
• Collaborate with team members to ensure high levels of customer satisfaction and clear communication.

Software/Product Knowledge Requirements:

• Windows Desktop Operating Systems (7 through 11)
• Basic understanding of Microsoft Server environments
• Antivirus and malware removal tools
• Basic networking knowledge (routers, switches, etc.)

Qualifications:

• 1 to 3 years of hands-on IT support or related field experience.
• Basic certifications (CompTIA A , Network , etc.) are a plus.
• Must be able to commute daily to our office in Hoover, Alabama (valid driver’s license required).
• Strong work ethic and willingness to learn.
• Good communication and basic troubleshooting skills.
• Comfortable working independently and as part of a team.

Benefits:

• Dental Insurance
• Health Insurance
• Paid Time Off
• Vision Insurance
• Company vehicle and phone provided for business-related appointments.

Schedule:

• 8-hour shift

Start your IT career with us and grow your skills in a supportive, dynamic environment!

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends

Ability to Relocate:

• Hoover, AL 35022: Relocate before starting work (Required)

Work Location: In person