IT Vendor Relationship Manager manages the organization's strategic technology vendor management program to meet company needs and comply with required quality standards. Assists with selecting the company's product and service providers and tracks the procurement of IT products and services to monitor and maintain operational costs and budgets. Being an IT Vendor Relationship Manager leads request for proposals (RFP) process to vet the reputation and quality of vendor products. Negotiates service level agreements to ensure performance/quality metrics, responsibilities, expectations, and penalties are clearly defined. Additionally, IT Vendor Relationship Manager works closely with internal teams to monitor, maintain, and improve existing vendor relationships. Conducts regular business reviews to ensure compliance with company expectations, review issues, and develop solutions. May require experience with software licensing and hardware procurement. Requires a bachelor's degree. Typically reports to a head of a unit/department. The IT Vendor Relationship Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an IT Vendor Relationship Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Overview: We are looking for a dynamic and customer-focused individual to join our team as a Client Relationship Manager for a rapidly growing company. In this role, you will be responsible for providing exceptional service to our clients, addressing their inquiries, and ensuring their insurance needs are met promptly and accurately. As a key point of contact between the company and our clients, you will play a crucial role in maintaining client satisfaction and loyalty.
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Benefits:
If you are passionate about helping others and thrive in a dynamic customer service environment, we encourage you to apply for the Insurance Customer Service Representative position and become part of our team committed to exceeding client expectations.
Job Type: Full-time
Pay: $25,000.00 - $45,000.00 per year
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Travel requirement:
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Work Location: In person
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