ITSM Process Manager jobs in the United States

J
Manager, Business Process Analyst (ITSM, Quality Management)
  • Jobscentral
  • Ashland, OR FULL_TIME
  • We would like to invite experienced candidates who have a passion for business process improvements, creation of new user experiences to join us on our transformation journey.

    In this position, you will be working closely with leaders within Technology Services and functional units to identify internal operational improvement opportunities, design and implement processes, solutions in alignment with project strategies and business objectives - with the eventual goal of ISO 27001 certification. Ideally, you should also be conversant with ITSM, ITSMS concepts and operations.

    A segment of this role will also include supporting and assisting with technology controls, governance and compliance activities.

    In the course of work, you will be involved in:

    • Advocating and driving operational improvements through process streamlining and technology within Technology Services department. This will span across IT service management system processes and operational areas including procurement to enhance ITSMS maturity with eventual goal of ISO 27001 certification.
    • Process mapping and blueprinting, business requirements harmonising and translation to Business Requirements Document (BRD).
    • Working alongside stakeholders to operationalise process, system changes.
    • Developing training materials and conducting training where appropriate.
    • Developing appropriate process metrics and KPIs for performance reporting.
    • Supporting Governance lead in governance, risk, and compliance activities including (not limited to) the following:
    • Maintain and update documents and records on ITSMS, ISO 27001 etc.
    • Establish and maintain proper documentation control & distribution.
    • Ensure system compliance & preparations for Management Review.
    • Conduct internal reviews. Ensure readiness for 3rd party certification.
    • Liaise with external auditors and certification bodies in conducting audits.
    • Review audit findings and develop action plans.
    • Manage internal and external corrective action reports.

    Requirements

    • Degree in Business or IT preferred with ITIL certification. CBAP will be a bonus.
    • Minimum 3 to 5 years' experience in business process analyst role or equivalent management consulting, quality management experience.
    • Prior experience in Business Process Management projects, ITSM (ITIL), ITSMS processes.
    • Adept at flowcharting and process blueprinting.
    • Meticulous, strong analytical ability, documentation and project management skills.
    • Good interpersonal, communication, decision-making skills and a responsible attitude.
    • Ability to multi-task and work well under pressure.
    • Familiarity with at least one of the industry standards and best practices such as ISO/IEC 27001, SOC 2, and NIST.
    • Understands and experience with information security risk management, governance, internal controls, IT compliance and audits.
  • 15 Days Ago

S
ITSM Sr. Process Specialist Proactive Problem Manager
  • ShiftCode Analytics, Inc.
  • Scottsdale, AZ FULL_TIME
  • Interview: 2 zoomVisas: USC/GC/H4-EAD onlyRate: NegotiableLocation Type: On-site (hybrid schedule Arizona candidate only)Under minimal supervision, The ITSM Sr. Process Specialist Proactive Problem Ma...
  • 22 Days Ago

R
ITSM Sr. Process Specialist – Proactive Problem Manager
  • RAPS Consulting Inc
  • Scottsdale, AZ CONTRACTOR
  • Location-onsite Work Days: Normal work days are Monday through Friday. Work Hours: Normal work hours are 8:00 a.m. to 5:00 p.m. Work Location: Corporate office Scottsdale Road (primary). Secondary (Al...
  • 1 Month Ago

N
ITSM Process Designer
  • Nine Mind Solutions
  • Dulles, VA CONTRACTOR
  • We are seeking an ITSM (ITIL) Process Designer to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting the...
  • Just Posted

N
ITSM Process Engineer
  • nine-mind-solutions
  • Dulles, VA FULL_TIME
  • Salary: $90-100/hrLocation: Dulles, VAClearance: Public TrustRemote: Hybrid Work is an Option We are seeking an ITSM (ITIL) Process Designer to drive consumption, adoption, and customer satisfaction a...
  • 3 Days Ago

N
ITSM Process Designer
  • Nine Mind Solutions
  • Sterling, VA FULL_TIME
  • We are seeking an ITSM (ITIL) Process Designer to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting the...
  • 3 Days Ago

C
Overseas Case Processing Manager
  • CGI
  • Fairfax, VA
  • Overseas Case Processing Manager Category: Business Analysis (functional and technical) Main location: United States, Vi...
  • 7/22/2024 12:00:00 AM

S
Process Manager
  • Strategic Staffing Solutions
  • McLean, VA
  • Hybrid schedule: Mon & Fri remote/Tue-Thu onsite Duration: 8 months Role Overview: Focus areas: Process management and r...
  • 7/21/2024 12:00:00 AM

K
Business Process Manager- Modeler (REMOTE)
  • Kadiak, LLC
  • Chantilly, VA
  • Kadiak, LLC Job ID 24200103 Kadiak, LLC, a Koniag Government Services company, is seeking a Business Process Manager - M...
  • 7/21/2024 12:00:00 AM

C
Manager, Process Management
  • Capital One
  • Mc Lean, VA
  • Center 3 (19075), United States of America, McLean, Virginia Manager, Process Management The _People, Products, and Data...
  • 7/20/2024 12:00:00 AM

R
eCommerce Operations & Process Manager (Hybrid Remote Role)
  • Reli.
  • Washington, DC
  • Reli. is a dynamic eCommerce company experiencing rapid year-over-year growth via selling on Amazon (www.amazon.com/reli...
  • 7/20/2024 12:00:00 AM

C
Business Process Management (BPM) Product Owner
  • Carlyle
  • Washington, DC
  • Basic information Job Name: Business Process Management (BPM) Product Owner Location: Washington, DC Line of Business: I...
  • 7/19/2024 12:00:00 AM

L
ESI Processing Manager
  • Leidos
  • Camp Springs, MD
  • Description At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are de...
  • 7/18/2024 12:00:00 AM

L
Office Manager/Accounting Assistant
  • LandCare
  • Sterling, VA
  • Office Manager/Accounting Assistant at LandCare are responsible for all administrative functions within the branch, incl...
  • 7/18/2024 12:00:00 AM

Income Estimation for ITSM Process Manager jobs
$85,419 to $100,178