ITSM Process Manager jobs in Charlotte, NC

Genesis10 is currently seeking an ITSM Process Delivery Lead with our client in the financial industry located in Charlotte, NC, Richmond, VA, Kennesaw, GA, and Phoenix, AZ. This is a 12 month contract position.

Responsibilities:

• Coordinate the day-to-day activities for a multi-functional design team producing process design deliverables in parallel across multiple processes
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure the workstream's deliverables are delivered on-time and within scope
• Develop a detailed project plan to track progress
• Record and manage actions items and decisions
• Identify and manage risk and issues and their mitigations
• Generate weekly status reporting
• Coordinate routine and as needed meetings, workshops and other collaboration logistics
• Report and escalate to management as needed
  
  

Requirements:

• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multi-tasking skills
  
  

Desired Skills:

• ITIL Foundation certification
  
  

Pay Range: $53.38-$61.38

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)
• Remote opportunities available
  
  

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.