ITSM Process Manager jobs in Laramie, WY

Join the Fremont Motor Companies Family!

Fremont Motor Companies is a progressive, growing company that is continually recruiting individuals who want to be part of a dynamic, synergistic team. We are dedicated to continuously improving our service to customers, and we understand that our employees are our most vital asset.

Why Work with Us?

• Group Health Insurance Plan - Your health is our priority!
• 401(K) Plan with Match - Secure your future with us.
• Employee Discounts on Parts, Services, New, and Used Vehicles.
• Paid Training - Grow your skills with us.
• Paid Time Off and Holiday Pay - Enjoy a balanced life.
• Technician Specific Benefits:
  • Relocation assistance for qualified candidates.
  • Uniforms provided.
  • OSHA certified work environment.
  • Highly productive shop.
  • Career advancement opportunities - we promote from within!
  • Continued education, including hands-on and web-based training from manufacturers.
  • Clean and professional work environment.
  • Apprenticeship program.
  • Competitive wages.

What You'll Do:

• Assist customers with servicing, repairing, and explaining each service needed.
• Understand customers' requirements and concerns; match them to various service options.
• Make customers comfortable with the service being performed and keep them informed throughout.
• Stay updated on new products, features, and accessories; attend product training as required.
• Maintain a service customer follow-up system that encourages repeat and referral business.
• Hire and supervise all service department personnel, monitor their performance.
• Create goals and objectives for the department, including an annual operating budget and a marketing plan.
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints promptly and appropriately.

Who You Are:

• You have at least 3 years of experience as a service manager.
• You have a strong focus on providing excellent customer service.
• You hold a high school diploma or higher education.
• You have a clean driving record and a valid driver's license.

Join Us and Thrive!

Fremont Motor Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.