Janitorial Account Manager jobs in Grand Rapids, MI
Recently Added Janitorial Account Manager jobs
Janitorial Manager
- Hope Network West Michigan
-
Grand Rapids, MI
FULL_TIME
-
JOB OBJECTIVE SUMMARY:
The Janitorial Manager is a key associate at Hope Network whose primary responsibilities include: Providing oversight, coordination, personnel management, quality control, and customer satisfaction for all Workforce Development and Hope Network Services Corp janitorial and groundskeeping operations. This is achieved through the development and on-going management of worksites with strong attention to: meeting contract obligations, provision of quality customer service, management and development of staff, and procurement of participants and staff for the work crews including coordinating with internal service lines/external organizations for the purpose of recruiting/supporting participants engaged in SourceAmerica and other specialty services. Duties include site coverage and hands-on work as needed to fulfill contractual obligations.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
This is not intended to be an exhaustive listing of job functions. This job description in no way states or implies that these are the only duties to be performed by this employee. The employee is required to follow any other instructions and to perform any other duties as assigned.
- Oversee and monitor the operations of all contracts, assuring contractual standards are met. Includes partnering peer(s) to assure acceptable contract management, creating weekly staff work schedules, and providing hands on work coverage as needed.
- Provide leadership and promote an environment that encourages teamwork, excellence, and creativity across WFD Janitorial Operations and HNSC.
- Work in partnership with the Executive Director and staff to develop and maintain a positive and productive working relationship with funders, service providers, referral sources, business representatives, educational institutions, customers; federal, state and local contracting officers, site managers, vendors and other key stakeholders. Including regularly schedule meetings with each customer site regarding performance, adherence to contracts, concerns, corrective actions, etc.
- Works with the WFD Executive Director to assure accurate and timely reporting and balance of service for both Workforce Development and/or Hope Network Service Corp service lines.
- Responsible to deliver and follow-up on customer satisfaction with documented monthly customer satisfaction assessments, for use to measure performance and to make necessary adjustments to ensure a successful relationship.
- In partnership with Site Supervisors, oversee the management of staff: including recruitment, hiring, training, supervision, development, discipline/coaching, and support of participants working on the crews. Schedule and conduct regular meetings with Site Supervisors to review on-going operations and new developments at a minimum of quarterly.
- Participation in monthly HNSC contract meetings.
- Ensure work being completed is in line with Statements of Work and/or Quality Control Plans.
- Responsible for managing cleaning supplies at each work site. Ordering as needed to ensure adequate supplies are available.
- Responsible to assist in quoting new projects and to ensure that all costs are considered to provide a positive net income. Monitor financial performance for each work site.
- Assist the Executive Director in developing the budget and ongoing financial management of assigned programs/contracts.
- Review monthly/quarterly data collections to ensure compliance with contractual performance requirements.
- Coordinate and conduct staff meetings at each site at a minimum of quarterly.
- Participates in continuing education e.g., Green Clean techniques/credentials, contract bidding/management, etc. and utilizes knowledge gained.
- Regular and predictable attendance is an essential requirement of this position.
- Other duties as assigned.
Addendum for Essential Functions if Applicable for multiple departments:
- Additional requirements for oversight of HNSC programs
- Assure the accurate and timely completion of SourceAmerica assessments, reports and documentation, payroll, contractual and participant documentation/reports. Including maintaining the consumer files in accordance with SourceAmerica and Hope Network guidelines.
- Ensure adherence to all regulations regarding the execution of Set Aside Contracts and the provision of janitorial and landscaping/grounds work.
Position Qualifications:
- A minimum of 5 years related experience in the management of janitorial personnel and contracts, with gardening/landscaping services a plus.
- Valid driver’s license with acceptable driving record as it relates to Hope Network policy.
- Ability to successfully pass the Federal Security Screening process.
- Computer skills: Microsoft Word, Excel, Power Point and Outlook.
- Ability to perform hands on work as needed.
- Ability to communicate information and ideas clearly and effectively in both oral and written formats.
- Availability to work a flexible schedule.
- Available as back-up to 24 hours a day, 365 days a year to respond to emergency or critical situations including returning a call within 10 minutes and arriving on site within 60 minutes of the call.
- Ability to manage in a proactive fashion and foster a productive team environment and motivate others.
- Ability to support and motivate participants toward the goal of reaching their highest employment potential.
- Ability to interact with individuals from diverse cultural and socio-economic backgrounds.
- 21 Days Ago
Janitorial Operations Manager
- ALL CLEAN SERVICES
-
Grand Rapids, MI
FULL_TIME
- Introduction: The Operations Manager is a full-time salaried position that carries an exempt status in the department of Operations. The Operations Manager reports directly to their assigned Portfolio...
- 1 Month Ago
Account Manager
- ddm marketing + communications
-
Grand Rapids, MI
FULL_TIME
- ACCOUNT MANAGER - JOB DESCRIPTION The account manager is responsible for generating strategic account development plans, liaising with clients at a senior level on a day-to-day basis, and promoting th...
- 17 Days Ago
Account Manager
- Holland Special Delivery
-
Hudsonville, MI
FULL_TIME
- Imagine your life as you are putting deals together, building new relationships, helping serve customers and loving your day to day life. Are you a driven and enthusiastic sales professional with a pa...
- 18 Days Ago
Account Manager
- Longevity Health Plan
-
Grand Rapids, MI
FULL_TIME
- Longevity Health is growing rapidly and is looking to add new talent to our team. Longevity Health Plan currently has operations in Colorado, Florida, Illinois, Michigan, New Jersey, New York, North C...
- 19 Days Ago
Account Manager
- Phigenics
-
Grand Rapids, MI
FULL_TIME
- Account Manager - Grand Rapids, MI Phigenics is seeking a highly motivated sales professional to be a part of an entrepreneurial company that provides solutions for safer, more efficient and more cost...
- 1 Day Ago
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0 Janitorial Account Manager jobs found in Grand Rapids, MI area
Cashier - 1205 Michigan Ave.
- WALTERS-DIMMICK PETROLEUM, INC.
-
Grand Rapids, MI
- $14.00-16.00/hour Morning, noon, and night, we rely on our team of Crew Members to be the face of Johnny's. We count on ...
- 4/26/2024 12:00:00 AM
Room Attendant
- Parkland Properties Of Michigan
-
Muskegon, MI
- Division Shoreline Inn Location Shoreline Inn Position Room Attendant Full-Time/Part-Time Full-Time and/or Part-Time Num...
- 4/25/2024 12:00:00 AM
Janitor
- Hope Network
-
Grand Rapids, MI
- The Janitor is a key associate at Hope Network whose primary responsibilities include: Dusting, mopping sweeping/vacuumi...
- 4/25/2024 12:00:00 AM
Housekeeper
- Atria Senior Living
-
Grand Rapids, MI
- Responsibilities In the role of Housekeeper, you will be responsible for maintaining the Community interior, including r...
- 4/25/2024 12:00:00 AM
Overnight Caregiver
- HCAOA
-
Grand Rapids, MI
- Our mission at Leaves Personal Care is To Honor God by Serving ALL people with Personalized Care and we want you to be a...
- 4/24/2024 12:00:00 AM
Housekeeper
- Holiday by Atria - Lincoln Square
-
Grand Rapids, MI
- Overview: We create communities where employees thrive in their work, helping our residents thrive in their homes. We st...
- 4/23/2024 12:00:00 AM
Dining Services - Manager in Training
- Healthcare Services Group, Inc.
-
HOLLAND, MI
- Overview: Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, ...
- 4/19/2024 12:00:00 AM
Cook
- Healthcare Services Group, Inc.
-
HOLLAND, MI
- Overview: Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, ...
- 4/19/2024 12:00:00 AM
About Grand Rapids, Michigan
Grand Rapids is the second-largest city in Michigan, and the largest city in West Michigan. It is on the Grand River about 30 miles (48 km) east of Lake Michigan. As of the 2010 census, the city population was 188,040. In 2010, the Grand Rapids metropolitan area had a population of 1,005,648, and the combined statistical area of Grand Rapids-Muskegon-Holland had a population of 1,321,557. Grand Rapids is the county seat of Kent County.
A historic furniture-manufacturing center, Grand Rapids is home to five of the world's leading office furniture companies, and is nicknamed Furniture City. Its ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Janitorial Account Manager jobs
$37,318 to $49,446
Grand Rapids, Michigan area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Janitorial Account Manager do?
Janitorial Account Manager in Post Falls, ID
Schedule and assign supervisors, janitors, Floor Crew to accounts.
April 16, 2023
Demonstrate to all customers and fellow employees sincere concern and interest in each customer and in the service provided to each one.
April 27, 2023
Janitorial Account Manager
Resolves and responds to employee and customer issues.
November 25, 2022
Manage multiple accounts, ensuring that a high level of customer retention and satisfaction is maintained.
February 24, 2023
Develop and maintain a sense of urgency and follow-through related to correcting customer service issues.
March 15, 2023
Follow all the safety procedures and organization of the company.
March 16, 2023
Review and correct Quality Inspection Reports and notify Operations and Branch Managers of any performance issues.
April 27, 2023
Communicate and administer personnel programs and procedures of area in accordance with approved policies.
May 08, 2023
Maintains/monitors work schedules of all personnel for all shifts, including the preparation and submission of weekly payroll and timekeeping reports.
May 09, 2023
Provides client relationship and management of accounts throughout North East Ohio.
May 10, 2023