Lead Shipping Coordinator jobs in the United States

JOB SUMMARY
Responsible for providing administrative support within Seven Seas including claims, underwriting and administration. This includes collaborating with various departments to resolve issues, monitoring and responding to calls/ email correspondence and assisting internal/external customers.
JOB SCOPE
No supervisory or budgetary responsibilities
PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Monitors the Insuring mailbox and responds to customer inquiries.

2. Prepares Special Cargo (SCP) policies and Open Cargo (OCP) policies for the underwriters to review and issue including processing credit cards.

3. Audits OCP declarations for accuracy and trading patterns to ensure volumes meet expectations and shipments fall within the scope of the policy.

4. Assists claims coordinator and adjusters with administrative claim functions.

5. Produces reports, i.e., monthly T Link, % assured, quarterly variance and loss ratio’s.

6. Monitors application of premium under Bill of Lading (BOL) program and Freight Correction Notice (FCN’s).

7. Updates Tropical accounts in T Link with insurance instructions.

8. Understands and answers inquiries regarding the Companies insurance policies and products. Works to retain policyholders who inquire about canceling through open listening, policy review of customer issues, and escalation to the appropriate team.

9. Assists with developing PowerPoint and training materials.

10. Liaise with other departments and provides support when needed.

11. Develops and maintains strong client relationships.

12. Coordinates meetings with clients.

13. Assists in the development and implementation of procedures.

14. Reviews OCP websites and marketing materials for accuracy.

15. Performs duties of executive secretary when needed.

16. Performs all other duties as assigned.

MINIMUM EDUCATION, CERTIFICATION, EXPERIENCE AND PHYSICAL REQUIREMENTS
EDUCATION: Associate Degree in Insurance Services, Business Administration and/or Business Marketing or comparable experience.
EXPERIENCE: 6 months to 1 year of experience in customer service preferably in shipping and logistics and/or insurance.
LICENSE: Florida 4-40 Customer Representative License recommended within 180 days of employment
TRAVEL: 5% travel to domestic and international Tropical locations