Are you interested in helping create a brand-new, purpose-driven company in the music industry? Do you thrive in a collaborative, entrepreneurial environment? If you do, we’d like to get to know you.
WORKING AT THE MLC
The Mechanical Licensing Collective (MLC) is committed to excellence, service, transparency, and diversity. Our culture is collaborative, our people are adaptable, and our office environment is open. On our team, you are respected, valued for your unique strengths and experiences, and empowered to identify and resolve your own challenges.
THE ROLE
In this role, you will provide a world-class experience to publishers, administrators and self-administered songwriters that have complex needs around works registration, overclaims & disputes, catalog transfers and other applicable questions. Additionally, you will handle executive escalations that require higher-touch support. The Specialist, Member Services will partner closely with our VOC Team to ensure processes are defined and documented; the voice of the Member is considered in the development of new policies; and to provide swift resolution to the Members that they work with.
QUALIFICATIONS
ESSENTIAL RESPONSIBILITIES
YOU WILL SUPPORT MEMBERS OF THE MLC BY:
YOU WILL LEAD WITH PURPOSE BY:
YOU WILL CHAMPION THE MLC’S CULTURE BY:
THE MLC IS AN EQUAL OPPORTUNITY EMPLOYER THAT COMMITS TO PURSUING, HIRING, AND CELEBRATING A DIVERSE WORKFORCE AND CREATING AN INCLUSIVE ENVIRONMENT. THE MLC DOES NOT MAKE EMPLOYMENT DECISIONS BASED ON RACE, COLOR, RELIGION OR RELIGIOUS BELIEF, ETHNIC OR NATIONAL ORIGIN, SEX, GENDER, GENDER-IDENTITY, SEXUAL ORIENTATION, MARITAL STATUS, CITIZENSHIP STATUS, DISABILITY, AGE, MILITARY OR VETERAN STATUS, OR ANY OTHER CATEGORY PROTECTED BY LOCAL, STATE, OR FEDERAL LAW. THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, TRANSFER, LEAVES OF ABSENCE, AND COMPENSATION