Lockbox Manager jobs in Lawton, OK

Essential Functions

• Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of providing exceptional service at all times.
• Responsible for the successful operation of all front service operations, including but not limited to the Hotel Housekeeping Supervisors, Laundry Attendants, Guest Room Attendants, Cart Drivers, Front Desk Supervisors, Guest Services, Front Desk and PBX/Reservations team members, leading the execution of Guest Services standards to ensure requirements and standards are being met at all times.
• Lead by example in all areas with enthusiastic dedication, professionalism, and positive leadership with Apache Casino Hotels core values as guiding principles. This will be accomplished by creating a culture, atmosphere and environment of passionate hospitality, running great shifts using great people and creating relationships with guests, training and upholding team members to company standards.
• Provide solutions to problems for guests, team members, and management. Use empowerment to exceed team member/guest expectations and resolve conflict.
• Develop and ensure proper training of all hotel team members.
• Interview and hire all hotel department team members. Ensure staffing levels reflect current year budget requirements.
• Approve plans and schedules; assign, direct and review team members work; manage, appraise, coach, mediate, recognize, and reward team members performance.
• Prepare reports on activity, team members, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses. Perform financial tasks such as cost estimating and preparing and managing budgets.
• Ensure proper yielding process are in place to maximize occupancy and revenues.
• Maintain all direct bill accounts and keep the checked out guest reports current and up to date.
• Maintain all extranet and travel site inventory, rates, and billing on a day-to-day basis.
• Adjust work priorities as necessary, and perform other related duties as may be assigned.

• Exemplary attendance is required.
• Develop and Mentor FSA Tribal Members within your department.

Core Competencies

• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations
• Maintain a neat, clean and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift
• Understand and champion the Eye, Hi, Goodbye program.
• Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details.
• Ability to maintain a calm demeanor during stressful situations

• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
• Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
• Ability to adapt behavior to others styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others and recognizing their concerns and feelings to build and maintain long-term associations based on trust.

Physical Demands and Work Environment

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.

While performing job duties the team member may be regularly required to sit and/or stand for prolonged periods, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear, walk, climb or balance, and stoop, kneel, crouch, or crawl. The team member may occasionally lift up to 35 pounds and push, pull or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The team member may be exposed to various foods and chemicals as well as latex. While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.

At a minimum, the selected candidate will be required to pass a background check and drug-screening test, and obtain a gaming license.

Minimum Qualifications

• High school diploma or GED, with a college degree or equivalent experience preferred.
• Seven years management experience in the hotel hospitality industry which included supervision of front desk team members, housekeeping team members and operations management.
• Communicate and work effectively with guests, team members, and regulatory agency personnel.
• Training needed to have the knowledge, skills and abilities to work with personal computers using Microsoft Office programs, cleaning equipment and sanitation systems. Experience with point-of-sale systems, Lodging Management System and Konami Gaming System preferred.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to obtain and maintain a license from the Fort Sill Apache Gaming Commission.