Cape Fox Tours is seeking an enthusiastic and professional Gift Shop Clerk to welcome all guests and assist in their needs pertaining to their visit to the gift store. Our stores are in Saxman (2-miles south of Ketchikan), the Southeast Alaska Discovery Center (Downtown Ketchikan) and the Cape Fox Lodge (on the hill overlooking Downtown Ketchikan). Duties include keeping the store appearance neat, removing litter and debris, handling retail purchases, stocking store merchandise and other duties as assigned.
The Gift Shop Clerk should have knowledge of commonly used Company concepts, practices, and procedures within the organization. Training will be provided. The Gift Shop Clerk will follow instructions and pre-established, commonly known guidelines provided to perform the functions of the position.
Duties include:
- Provide personable and friendly interaction with customers
- Exhibit good communication skills
- Demonstrate flexibility and willingness to accommodate a variable work schedule
- Proficiently use a cash register
- Assist customers/staff/volunteers/visitors as related to retail
- Possess knowledge of Company Policies and Procedures
- Replenish store merchandise as needed
- Resolve problems with other employees and customers in a professional manner
- Cheerfully share knowledge of local environment and cultural history, practices, and today’s lifestyle
- Perform other related duties as assigned
Requirements:
- Ability to work under pressure, handle stress and deliver professional results
- Long hours and weekends may be required
- Must be able work with difficult customers/guests in a professional manner
- Previous experience in tourism is desired but not required.
- Must be personable and friendly
- Must be able to proficiently operate a cash register
- Must be willing to work a variable work schedule
- Ability to problem solve with employees and guests in a professional manner
- Must have adequate knowledge of local environment and cultural history, practices, and lifestyle of today
- Must be able to communicate information on cultural subject matter
- Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Cape Fox Corporation, its subsidiaries and affiliates provide equal employment opportunities to all persons and prohibit employment decisions on the basis of race, religion, color, creed, national origin, sex, age, disability, political affiliation, protected veteran status, or sexual orientation. Cape Fox Corporation, its subsidiaries and affiliates offer preference to Cape Fox Corporation shareholders, descendants, and other Native Americans pursuant to Public Law 100-241.