Manager, Customer Support jobs in Springfield, OR

Join the dynamic team at BlueCube, a fast-growing startup in the exciting field of cold plunge therapies, endorsed by top wellness influencers like Joe Rogan and Theo Von. We are located in the heart of Central Oregon, an area known not just for its scenic beauty but also for its vibrant startup culture. As a Customer Relations and Operations Support, you will be at the forefront of our daily operations, ensuring smooth and efficient business processes while providing exceptional service to our clients. This role is perfect for energetic, organized, and friendly individuals looking to grow their career in a company with huge potential.

Key Responsibilities:

• Customer Interaction and Support:
• Engage with customers via phone and email to schedule and coordinate services.
• Provide detailed product information and support, ensuring customer satisfaction and loyalty.
• Manage and resolve customer inquiries and issues in a timely and empathetic manner.
• Logistics and Shipping Coordination:
• Coordinate logistics for product shipments, including scheduling, tracking, and communication with logistics partners.
• Ensure timely delivery of products by overseeing the shipping schedule and handling any related issues.
• Sales Support:
• Assist the sales team by managing leads, preparing sales materials, and maintaining sales data.
• Support sales presentations by assembling quotations, proposals, videos, slide shows, demonstration and product capability booklets; compiling account and competitor analyses.
• Data Management and Office Administration:
• Perform data entry and manage customer databases with high accuracy.
• Assist in the organization and scheduling of internal and external meetings.
• Manage office supplies and ensure all administrative tasks are completed to support office operations.

Qualifications:

• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask and prioritize.
• Experience in customer service or office administration is preferred but not required.
• Proficiency in Microsoft Office and general comfort with technology.
• A friendly, positive attitude and the ability to work effectively in a team environment.

Why Join Us? At BlueCube, you’ll be part of a company that’s on the cutting edge of wellness technology, with a clear mission to improve lives. Our supportive and creative work environment values innovation, integrity, and a forward-thinking approach. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth.

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Shift:

• Day shift

Ability to Commute:

• Redmond, OR 97756 (Required)

Work Location: In person