Manager, Customer Support jobs in the United States

Call Center Agent – Schaumburg, IL

$24-$29/Hour – Plus health benefits

We are a renowned manufacturer of kitchen and home appliances with over 50 years of experience. Our commitment to excellence has allowed us to consistently deliver superior products and services, ensuring complete customer satisfaction.

If you enjoy interacting with people, providing outstanding customer service and are looking for a rewarding career, we may be the right place for you! Our Call Center Agents are professionals who delight customers every day by providing exceptional, personalized service. We provide rewarding job responsibilities in a dynamic culture, attractive benefits, and promotional opportunities. With us, the sky is the limit, as long as you are ready to work hard, be a great team player and be an advocate for our values.

Customer Service Representatives Responsibilities:

• Responsible for making 100 outbound calls a day; reaching out to customers that have submitted an inquiry. Provide accurate information and demonstrate product knowledge
• Determine customer needs and expectations in order to recommend products and solutions
• Identify and resolve all order issues in a timely manner via phone while using research skills to troubleshoot customer problems
• Work effectively with internal departments to facilitate accurate account handling and to resolve customer issues
• Work to maintain customer satisfaction to ensure customer loyalty
• Maintain accurate customer records in the CRM system

Customer Service Representatives Requirements:

• At least 1 year of experience in a fast-paced call center
• High degree of attention to detail
• Ability to organize and prioritize tasks
• Proficiency with Microsoft Office
• Salesforce is preferred