Manager, Customer Support jobs in the United States
Recently Added Manager, Customer Support jobs
Supplier Support Manager
- 1571 Airbus Americas Customer Services, Inc.
-
Herndon, VA
FULL_TIME
- Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency Nondiscrimination (English) Aviso: Transparencia en el Pago No Discriminación (Spanish) Job Description: Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world. A commercial aircraft manufacturer, with Space and Defence as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader. Airbus has built on its strong European heritage to become truly international - with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than sixfold order book increase since 2000. Airbus Commercial Aircraft is looking for a Supplier Support Manager to join our Customer Services team, based in Herndon, Virginia. Meet the team: The Customer Support team provides aircraft operations support throughout the aircraft's operational life. The team coordinates, implements and monitors all services customized to meet the customer’s specific needs, to ensure a positive customer relationship. Our Field Service teams provide technical support so our customers can operate safely and efficiently. Being based at our customers' facilities enables us to have a strong customer relationship and understanding of the airline's technical and operational needs. Your working environment: The Washington, D.C. metro area is home to multiple Airbus offices: In our nation’s capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters – located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze! How we care for you: Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”) Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program. Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000 e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility. At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Your challenges: Understanding a contract: we are not looking for a contract attorney, but you do need to know about, and be comfortable with contracts. Wearing three hats! This is not a procurement supplier position. This position is passionate about customer services where you will lead a portfolio of customer accounts, airline accounts, and supplier accounts. This team holds each other up and though we need a self-starter who has the ability to work on their own, being flexible and jumping in when others on the team need it, is a big part of this role. We truly cultivate teamwork. Understanding the gray areas: Our team does not focus on who is right or who is wrong. This position requires someone who can facilitate a conversation, getting people to talk to each other to come up with a solution. If you’re passionate about being in front of the customer, listening with emotional intelligence while navigating gray areas and finding solutions, this is the right job for you. Your boarding pass: Minimum 5 years of experience in similar activities which has allowed you to acquire knowledge in: Airlines business & operations Customer services Supplier management/contract management Being a team player Working autonomously Being proactive Having previous project management experience is preferred Knowing Spanish, French, and/or German would be an advantage, but not required Being willing to travel at least 20% of the time, knowing you will need to go to Europe likely once per year, and to Latin America approximately twice per year You must eligible for employment in the US Take your career to a new level and apply online now! A full job description will be provided to candidates who progress to the interview stage or any candidate upon request. As a leader in our field, Airbus in America provides relocation assistance for qualified positions and a comprehensive compensation and benefits package. Airbus in America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus in America complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus in America expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. Improper interference with the ability of Airbus' employees to perform their job duties may result in discipline up to and including discharge. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus Americas Customer Services, Inc. Employment Type: US - Direct Hire Experience Level: Professional Remote Type: On-site Job Family: Material Support & services ------ Job Posting End Date: 04.26.2024 ------ Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.
- 28 Days Ago
Freelancing Expert - Chat Assistant (Customer Support)
- Chat Assistant (Customer Support) - Fud
-
Charlotte, NC
OTHER
- Fud, the "World's First Social Hustling Community" is seeking a Freelancing Expert - Chat Assistant (Customer Support) to join our team. As a Freelancing Expert, you will be instrumental in providing ...
- 12 Days Ago
Customer Support Representative - Front Desk Manager
- Front Desk Manager - Fred Astaire Dance Studios
-
Albany, NY
PART_TIME
- We are growing! Fred Astaire Dance Studios® is excited to be adding to our team of professionals. We are currently hiring for a Customer Support Representative. Do you enjoy making others smile, helpi...
- 2 Days Ago
Customer Support Representative - Front Desk Manager
- Front Desk Manager - Fred Astaire Dance Studios
-
Naples, FL
PART_TIME
- We are growing! Fred Astaire Dance Studios® is excited to be adding to our team of professionals. We are currently hiring for a Customer Support Representative. Do you enjoy making others smile, helpi...
- 27 Days Ago
Customer Relations Support Photo (VASR)
- Customer Engineering Services (CES) -cesservice
-
Federal Way, WA
FULL_TIME
- Join Our Team Today! For a limited time, we are offering $1000 sign-on bonuses! Looking to kickstart a career in technical services? Do you value independence in planning out your workday? Hoping to f...
- Just Posted
Customer Relations Support Photo (VASR)
- Customer Engineering Services (CES) -cesservice
-
Kansas, KS
FULL_TIME
- Join Our Team Today! We are offering a $1000 sign on bonus!!! Looking to kick start a career in technical services? Do you value independence in planning out your workday? Hoping to find a company tha...
- 11 Days Ago
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Income Estimation for Manager, Customer Support jobs
$69,865 to $93,349