Market Research Supervisor supervises activities in the market research department. Ensures appropriate use of analytic techniques to determine demand for products and services. Being a Market Research Supervisor interprets and predicts consumer trends, formulates research and development proposals, and monitors research projects. A level I supervisor is considered a working supervisor with little authority for personnel actions. Additionally, Market Research Supervisor may require a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Central Research is actively seeking a Customer Support Supervisor to support our Federal Government contract in Hendersonville, TN. The position will be responsible for effective day-to-day supervision of the contact center administrative support teams. The supervisor will ensure the customer's experience is positive by overseeing the administrative support teams to review and respond to consumer documentation, requests, verify program eligibility, and process student loan forgiveness applications. They will deliver superior quality customer service, meet quality assurance requirements, accurately.
resolve customer inquiries, while adhering to all state and federal regulations. The Customer Support Supervisor will support the operational teams, meet contractual obligations, and hit performance metrics. They will collaborate with the Customer Support Manager to cultivate a positive work environment by engaging employees with a sense of job performance ownership and accountability to ensure our service levels are superior.
Essential Duties and Responsibilities:
Responsible for managing the administrative teams for all the support services on student loan repayment plan options and forgiveness:
Meet contractual obligations, performance metrics, production and compliance goals:
Ensure the customer's experience is positive:
Required Education and Experience Qualifications:
Preferred Education and Experience Qualifications:
Required Knowledge, Skills & Abilities:
Other Requirements:
Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. .
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the Company.
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0 Market Research Supervisor jobs found in Alexandria, TN area