Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Description
Community Associates, a developmental services program of the Counsel Service of Addison County, is seeking a seasoned manager and leader to join its management team. This position is responsible for oversight for all phases of planning and delivery of services, implementing quality assurance, and providing administrative and clinical supervision and support to case managers. As an integral member of the program leadership, this position actively participates in the daily management of the program, and contributes to improving services delivery, risk management, meeting compliance requirements and ensuring quality documentation. It also offers support and guidance to all staff and clients, and responds to the needs of case managers addressing crisis situations. Seeking a dynamic human services professional who possesses broad-based clinical knowledge and skills related to the needs and abilities of people with developmental disabilities. Understanding and familiarity with the developmental services systems and regulations is desirable. QDDP qualification needed. Salaried at $70,500 with comprehensive benefits. To apply, visit www.csac-vt.org/carrers. EOE
0 Member Services Director jobs found in Barre, VT area