Member Services Director jobs in Burlington, NC
Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Recently Added Member Services Director jobs
Director, Resident Services
- Well•Spring
-
Burlington, NC
FULL_TIME
-
Director of Resident Services
Few jobs offer the opportunity to make a difference in another person’s life every day. That’s exactly what the team members at The Village at Brookwood do. Our dedicated team members build strong, loving bonds with the older adults they serve, and in return they receive genuine appreciation from residents and their families. We offer these indispensable team members a stable job, with a range of benefits, including affordable health care and paid time off for those who qualify. Apply today!
The Village at Brookwood, located in Burlington, North Carolina, is a member of The Well•Spring Group of Greensboro, North Carolina. The Well•Spring Group is a not-for-profit organization whose mission is to provide aging-adult services which create an experience that exceeds the needs of an evolving and diverse population of older adults. The Village at Brookwood offers a full continuum of care services for older adults, including independent living, assisted living, skilled nursing and memory care.
Now available is the Director of Resident Services position. In this role, the successful candidate will:- Supervise, coordinate, and provide leadership to the resident activities, aquatic and fitness, and transportation teams.
- Develop one-to-one relationships with residents and families.
- Develop new partnerships and collaboration and serve as a liaison between community groups and organizations coming onto The Village at Brookwood campus.
- Facilitate and coordinate volunteers on the campus.
- Collaborate on the development of programs designed to stimulate and enhance resident well-being. Communicate and Negotiate contracts with performers and other forms of entertainment.
- Act as a liaison for the various resident committees and provide support for on and off campus events and activities.
- Act as host/hostess at The Village at Brookwood resident events.
- Develop and oversee the weekly and monthly resident communications and publications, working with all departments to gather information.
- Manage the in-house television and resident portal.
- Maintain and utilize technology for automated group phone calls to residents for announcements and information.
- Develop and meet annual budgets for community relations and transportation.Participate in creation of long- and short-term goals and strategic initiatives for the department.
- Effectively balance priorities based on workload, goals, and strategic initiatives.
- Manage new resident orientation processes effectively and efficiently.
- Build strong relationships with organizations, vendors, community groups, associations, churches, charities, and prospective residents to benefit the strategic direction of the department.
- Assist the Executive Director on special projects, as needed.
- Participate in resident and family conferences as needed.
- Coordinate with other departments and outside providers to facilitate ways to meet the social, mental, spiritual, intellectual, and emotional needs of residents, including the counselor, social workers, and the chaplain.
- Communicate updates to the resident handbook.
- Effectively utilize electronic records and computer applications.
- Participate in Quality Assurance programs and assessments.
Successful candidates will possess the following:- Bachelor’s degree, preferably in a human service field
- Proficiency in Microsoft Office software and computer system
- Familiarity with social media and technology
- Valid driver’s license and willingness to drive residents as needed
- Good customer service skills
- Professional, positive, team oriented
- Empathy and interest in older adults
We offer a very pleasant team-oriented work environment, competitive compensation and a comprehensive benefits package for full time team members which includes affordable health and dental insurance the first of the month after 30 days of hire, free life insurance, paid time off, discount meals, extra pay for select holidays, retirement plan, scholarship opportunities, and continuing education.
Here are just a few of the advantages of employment with The Village at Brookwood:Access to deeply discounted employee dining and free health and fitness activities
Dozens of team member appreciation events throughout the year
Verizon Discounts - 21 Days Ago
EXECUTIVE DIRECTOR- FINANCIAL SERVICES
- Guilford County Schools
-
Greensboro, NC
FULL_TIME
- Fair Labor Standards Act Classification: Exempt Position Term: 12 month Classification: Continuing Time Basis: Full-Time Position Type: Classified Benefits: Full Starting Salary: $115,000.00 Annually
- 6 Days Ago
Food Services Director
- Five Star Senior Living
-
Greensboro, NC
FULL_TIME
- The OpportunityWe are looking for a Dining Service Director to join our team. The Dining Service Director has the responsibility for leading the dining service team members toward client satisfaction ...
- 9 Days Ago
Professional Services Manager/Director
- ForefrontTechnologies
-
Burlington, NC
FULL_TIME
- Professional Services Manager/Director (Hybrid Position Remote and Office)Job Purpose: A leading Software and Services company in the Enterprise Content Management (ECM) and Business Process/Case Mana...
- 13 Days Ago
Social Services Director
- SanStone Health & Rehabilitation
-
Mc Leansville, NC
FULL_TIME
- Assist in planning, developing, organizing, implementing, evaluating, and directing the social service programs of this facility. Assist in the development, administering, and coordinating of departme...
- 20 Days Ago
Student Services Director - Cary
- Triad Math and Science Academy
-
Greensboro, NC
FULL_TIME
- Job Title:Student Services DirectorContract Length:12 MonthsReports To:Deputy Superintendent (Academics)Supervises: Primary Role:Student Services Director is responsible for the development and implem...
- 2 Months Ago
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0 Member Services Director jobs found in Burlington, NC area
Executive Director
- University of North Carolina at Chapel Hill
-
Chapel Hill, NC
- A global higher education leader in innovative teaching, research and public service, the University of North Carolina a...
- 5/1/2024 12:00:00 AM
Director of Operations
- Calyx Living
-
Durham, NC
- Director of Operations At Calyx Living, a Raleigh-based company in the business of building and operating assisted livin...
- 5/1/2024 12:00:00 AM
Deputy Executive Director
- Orange Water & Sewer Authority (OWASA)
-
Carrboro, NC
- Deputy Executive Director Salary $145,309.00 - $217,964.00 Annually Location NC, NC Job Type Full-Time Job Number 161 De...
- 5/1/2024 12:00:00 AM
Director of Development
- Cristo Rey Research Triangle High School
-
Durham, NC
- Primary Functions: The Director of Development is responsible for leading the Development and Communications teams to ac...
- 4/30/2024 12:00:00 AM
Director Case Management
- Duke Health
-
Hillsborough, NC
- At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones,...
- 4/30/2024 12:00:00 AM
Early Childhood Director/ Assistant Director
- Calhoun Hills LLP
-
Hillsborough, NC
- Job Description Job Description The Assistant Director must be able to perform administrative functions, maintain center...
- 4/29/2024 12:00:00 AM
Executive Director
- Phoenix Senior Living
-
Durham, NC
- Job Type Full-time Description Seasons at Southpoint is seeking an Executive Director to join their team! RELATIONSHIP T...
- 4/27/2024 12:00:00 AM
Senior RF Director
- IC Resources
-
Greensboro, NC
- We are working with an industry leading Semiconductor components company. Seeking a Senior RF Director to join their est...
- 4/27/2024 12:00:00 AM
About Burlington, North Carolina
Burlington is a city in Alamance and Guilford counties in the U.S. state of North Carolina. It is the principal city of the Burlington, North Carolina Metropolitan Statistical Area, which encompasses all of Alamance County, in which most of the city is located, and is a part of the Greensboro-Winston-Salem-High Point CSA. The population was 50,042 at the 2010 census, which makes Burlington the 17th largest city in North Carolina. The Metropolitan Statistical Area population was over 150,000 in 2010.
Burlington is located at 36°5′23″N 79°26′44″W / 36.08972°N 79.44556°W / 36.08972; -79.44556 ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Director jobs
$124,370 to $170,514
Burlington, North Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Member Services Director do?
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