Member Services Director jobs in Cedar Rapids, IA

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Overview

Presbyterian Homes & Services - Highland Ridge is seeking a Facilities Manager / Environmental Services Director (ESD) for our team. The Facilities Manager / Environmental Services Director is a hands on, working manager position who is responsible for overseeing the maintenance and ongoing care of the site's building(s) and grounds. This position requires a working knowledge of building maintenance systems with the ability to diagnose and execute tasks. 

Qualified candidates will have leadership experience in areas of engineering, grounds, maintenance, floor-care, housekeeping and laundry in order to effectively direct and lead the Environmental Services Staff and programs. This position is responsible to provide a safe and secure environment for all customers consistent with regulations and established best practices.

REPORTING STRUCTURE: The Environmental Services Director reports to the Site Leader. The Environmental Services Director will oversee maintenance technicians, engineer technicians, engineers, floor care specialists, housekeepers, laundry and other staff as designated at the site. This position will also oversee the use of contracted services for the building, grounds and equipment maintenance.

ABOUT THIS COMMUNITY

Highland Ridge is a senior living community in Williamsburg, Iowa. Situated upon a lofty hilltop, Highland Ridge offers sweeping views of the Williamsburg community below. The area’s natural appeal is evident. Exceptionally crafted townhomes, senior apartments, assisted living, a care center and memory care residence create a full array of senior living options.

As an employee you can take advantage of a variety of amenities such as:

- Off-street parking

- Free employee meals

This community offers the following care options: Assisted Living, Memory Care, Care Center/Long Term Care

Address: 100 Village View Circle, Williamsburg, IA 52361

Responsibilities

The Facilities Manager / Environmental Services Director has responsibility as a member of the site leadership team to participate in the planning and implementation of strategies, operating and capital budgets, and Departmental Programming that ensures a safe and secure environment while achieving short and long-term operational goals and objectives for the site.  This position is responsible for supervising the housekeeping, laundry, engineering, and maintenance staff as well as directs purchasing for these departments.

Buildings & Grounds

• Maintain and implement the PHS designed plan for maintenance/engineering services consistent with resident needs, safety issues, operational needs and budget parameters.
• Participate in completing scheduled plant operations work.
• Regularly solicit customer feedback and incorporate solutions regarding customer satisfaction with the environmental services.
• Establish and maintain effective communication systems with all customers.
• Supervise the work of planned construction projects.
• Coordinate the work and assist with obtaining, maintaining, and updating of contracted services related to building, grounds, and equipment maintenance.
• Develop Requests for Proposal for Contracted Services.
• Coordinate fire and emergency procedure drills according to regulatory requirements.

Housekeeping/Laundry

• Direct and administer the housekeeping/laundry program to provide services that will create a safe, sanitary, comfortable, and attractive home like environment for residents, staff and visitors.
• Maintain and implement the PHS designed housekeeping and laundry practices and schedules that are consistent with resident needs, safety, infection control requirements, operational needs, and budget parameters. Hold regular staff meetings.

Equipment

• Consult  with PHS Regional Engineers, Site Leadership, Vendors, Contractors, and Sales Representatives regarding building equipment problems, equipment purchases, service contracts and future expansions.
• Ensure maintenance of campus equipment (boilers and related auxiliary equipment) is in safe operating conditions at all times.
• Ensure emergency power systems, life safety systems, HVAC systems, plumbing and electrical systems, security systems, resident call systems, and other building related systems are functional and maintained.
• Manage the PHS Work Order and Preventive Maintenance Program.

Qualifications

• 5-7 years of experience in commercial or residential building operations.
• Must possess valid licensures as required for site operation (site specific).
• Must be able to fulfill on call requirements as required.
• Must have strong working knowledge in environmental regulatory compliance related to fire, safety, OSHA.
• A minimum of three years management experience, specifically in managing two or more staff, managing at a department or supervisor level, direct budget responsibilities, managing oversight of more than one trade discipline, project management responsibilities.
• Systems view understanding of site operations and managing departments.
• Computer competency in programs necessary for jobs success including Microsoft Office products.
• Demonstrated organizational, administrative, leadership and prioritization skills.
• Must have flexibility, personal integrity and ability to work effectively with residents, coworkers, family members and the general public.
• Demonstrated ability to create Requests For Proposal, review and standardize bids, insure vendor performance for positive budget and execution outcomes.
• Demonstrated compatibility with PHS's mission and operating philosophies.
• Demonstrated ability to read, write, speak and understand the English language to communicate with all customers.
• Must be able to participate in an after hours emergency on-call rotation consisting of one week on-call at a frequency depending on the size of the on-call group.

About PHS

Based in St. Paul, Minnesota–Presbyterian Homes & Services (PHS) is a nonprofit, faith-based organization providing a broad array of high-quality housing choices, care options and services for older adults. There are over 7,500 team members like you at PHS, serving more than 26,000 older adults through 60 PHS-affiliated senior living communities in Minnesota, Iowa and Wisconsin, and through Optage® and other community services. PHS is also co-owner of Genevive®, the largest geriatric primary care practice in MN, providing comprehensive care for over 15,000 older adults. An Innovative Leader: Established in 1955, PHS has earned the reputation as an Innovative Leader dedicated to promoting independence, purposeful living, and overall well-being. PHS is now one of the largest nonprofit senior housing and services providers in the US.Our strong focus on our employees, means we are committed to an environment where you are valued and empowered to make a difference. With a strong commitment to team growth from within, roughly 80% of leadership roles are filled through the development of people like you. To learn more about PHS culture, benefits and team development, we invite you to visit the "Careers" section of our website.Let's get you started.

PHS is an EEO/AA employer. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.