Member Services Director jobs in Livonia, MI

I. Job Summary

The Assistant Director of Residential Services is responsible for ensuring that the Residential Program meets agency expectations and goals; works with program staff to ensure that a safe, therapeutic, supportive, and accepting environment is maintained for the residents and their families, and staff; manages and directs program operations; directs, supervises, and evaluates program staff and directly supervises the Residential Supervisors. Works with the Director of Residential Services and the Chief Operating Officer to implement and evaluate residential programs and services.

II. DUTIES & ESSENTIAL JOB FUNCTIONS

• Work with the Director of Residential Services, various Program Directors, and Department Heads to oversee the interface among the various services/departments and the treatment teams in the residential and shelter programs to meet the residents’ emotional, physical, and basic needs within the guidelines of the highest standard of care.
• Establish and oversee administrative procedures to meet the program goals and objectives set by the Director of Residential Services and the Chief Operating Officer.
• Responsible for oversight of staff hours, as well as creating and implementing weekly staff schedules.
• Establish and oversee administrative procedures to meet the program goals and objectives set by the Director of Residential Services and the Chief Operating Officer.
• Act as staff expert for the program; work with the program staff regarding department or program licensing/certification rules, licensing complaints and rulings to ensure ongoing compliance with all agency, licensing, contractual, and legal obligations and requirements.
• Develop departmental structures and processes to hold staff accountable to best practice standards for the program by the agency policies and procedures.
• Demonstrate commitment to the social sector with a passion for MCHS’s mission and vision.
• Perform other duties as assigned by the Director of Residential Services and the Chief Program Officer.

• Bachelors degree in a human behavioral science such as Social Work (MSW) or a related discipline where 25% of the course credits earned toward the degree are in human behavior sciences. 3-5 years of experience working in human services with serious emotional disorder (SED) at-risk youth males between the ages of 7 – 17 preferred.
• Masters Degree preferred.
• 10 years of CCI Experience and/or experience in working directly with youth required.
• Five (5) years’ experience as a supervisor in a residential or inpatient setting working with serious emotional disorder (SED) at-risk youth between the ages of 7 – 17.

• Computer and software applications (Windows, MS Office, Internet applications, etc.) necessary to perform the duties of the position.
• The behavior patterns of youth and methods of modifying behavior.
• Principles and practices of social work, including the NASW Code of Ethics.
• Michigan Department of Health and Human Services (DHHS) policies and procedures.
• Family, child and group dynamics.

• Demonstrate leadership.
• Motivate, develop, and direct people as they work, identify the best people for the job.
• Manage time and multiple priorities, meet deadlines.
• Effectively communicate verbally and in writing.
• Relate to youth and gain their respect and confidence.
• Perform behavior management techniques to control aggressive behavior.
• Establish and maintain effective working relationships with employees, other agencies, and the public.
• Exercise professional judgment in making decisions.
• Handle sensitive and confidential situations and documentation.
• Attend and conduct agency training and maintain necessary certifications and licenses.
• Maintain a Michigan driver’s license and driving record that allows the operation of an agency or personal vehicle for agency business or to transport clients as needed.
• Work flexible hours, when needed, which may include some evenings and weekends.