Member Services Director jobs in Longview, TX

St. Luke’s Health-Memorial paves the way for quality innovative health care in East Texas and provides more than a quarter of a million patient services each year. With hospitals in Lufkin Livingston and San Augustine St. Luke’s Health-Memorial provides millions of dollars in charity care and community support each year.

The Director of Emergency Services has accountability for Emergency Services. Provide leadership and communication to the staff and physicians working within the area. Assures practice adheres to regulatory requirements. Departmental practices and processes consistently reflect high quality standards which support excellence in patient care and a safe environment for patients, employees, physicians, visitors and guests. Must assure quality standards are implemented and maintained, and processes are updated and revised as appropriate. Must manage a large fiscal budget. They must also lead the capital budget planning in their area and manage human resources efficiently. Monitor metrics to validate performance against national and system benchmarks and to ensure the delivery of competent clinical practice is consistently achieved.

• • Demonstrates positive leadership skills and communication which results in achievement of outcomes.
  • Articulates departmental goals and objectives allowing staff to actively participate in clinical decision-making. 
  • Facilitates high quality work environment by addressing the needs of the department(s). 
  • Ensures that appropriate equipment and supplies are available to provide effective and efficient nursing care. 
  • Participates in quality programs (e.g. AMI, Stroke, CAP )and Ensures implementation of identified action plans for continuous performance improvement. 
  • Develops, reviews, and Maintains fiscal budget within established targets.  
  • Assures staffing patterns are flexed according to unit activity and patient acuity.
  • Analyze budget variances and Implements appropriate action plans. 
  • Develops and manages the annual capital budget, establishing equipment priorities based on patient needs and revenue potential. 
  • Identifies and Implements major hospital cost savings  
  • Facilitates professional growth and development of staff.  
  • Demonstrates accountability for human and material resource management 
  • Complies with HR policies and procedures. Ensures that job standards are understood by employees. 
  • Ensures effective delivery of competent, compassionate nursing care. 
  • Establishes strong, working relationship with physicians. Develops interprofessional processes and achieves efficiencies within department. 
  • Engages staff to provide excellent customer service to patients.

Required Education:

• Bachelor’s in a Healthcare related field from an Accredited University Required; Master’s Degree preferred

Required Experience:

• Seven (7) years experience in the discipline
• Five (5) years Leadership experience

Required Licensure:

• Texas Registered Nurse License (RN)
• BLS
• ACLS (within 60 days of hire/transfer)
• TNCC (within 18 months of hire/transfer)

Required Knowledge, Skills and Abilities:

• Strong interpersonal, communication, and organizational skills. 
• Need to be able to develop polished audiovisual presentations and create spreadsheets. 
• Must have excellent time management skills.