Member Services Director jobs in Santa Ana, CA

Position Summary:

The Director of Youth Services reports to the COO and collaborates with the executive team to fulfill the organization's youth programming needs. The primary responsibility of this role is to ensure organizational effectiveness by providing leadership in the development, implementation, and sustainability of the organization's programs and partnerships. This position focuses on the day-to-day management of the Kinship Center and oversight of the Youth Transformation Program. Additionally, the Director of Youth Services will address program challenges, offer strategic advice, and support the executive team in making informed decisions to advance the organization's mission.

Essential Functions/Responsibilities

• Oversees the overall training and restorative, trauma informed, and clinical development of program operations including all program staff oversite, file audits, scheduling, program data oversight and reports, assessment of clinical and restorative practices training/services needs recommendations to programs and operations.
• Collaborate with the Director of Programs and Director of Peer Navigation to ensure alignment with Project Kinship’s values and mission, especially in supporting individuals impacted by incarceration, gangs, and violence.
• Leads program management activities for a high performing, cross functional program and across project teams.
• Accountable as the primary contact for program team related information and for obtaining and maintaining a comprehensive knowledge of the program scope, deliverables, timelines, status, and outcomes.
• Facilitates program related decision-making processes by working with the Program staff and Managers and staff for resolutions and clinical review as part of the supervision process.
• Leverages input from all critical functions to prepare detailed integrated development plans that maximize the value of the programs. Defines the program’s critical path with program teams to understand the associated risks and to ensure the programs meet their milestones on time and on budget.
• Manages program team meeting operations including planning agendas, scheduling meetings, preparing minutes, and following-up with team members on critical action items.
• Ensures program team activities and decisions are clearly communicated, documented, and archived.
• Fosters strong relationships and supports effective and impactful communications with management, team members and functional line managers in order to ensure active management of issues/risks/decisions/opportunities.
• Maintain open lines of communication with the organization’s leadership, program leads, and direct service staff.
• The Director of Youth will have a broad understanding of the Kinship Center and Youth Transformation Program as well as Schools Program priorities to provide community intervention/workshops, mental health services, substance use disorder treatment, restorative practices and diversion programs for individuals in the criminal justice system and or at for incarceration/suspension/expulsion; prepared to provide guidance and or direct support in housing-related assistance, case management, peer support, recovery services, life skills, job skills training and civil legal services, crisis intervention.
• Support the onboarding, training, and ongoing development of staff.
• Ensures that program budgets are consistent with program goals and funder expectations and supports preparing for annual budget review, modifications, and operationalizing with respective programs.
• Support Program leadership, including overseeing service outcomes, staffing patterns, and evaluation findings.
• Complete all reporting requirements as required by grant/contract and internal obligations.
• Assists with general administrative duties as needed.
• Attends meetings and training courses as required.
• Implement and enforce organizational policies, goals, objectives and procedures in conjunction with the Director of Peer Navigation and Culture, Executive Team and department managers.
• Other duties as assigned.

Education and Experience

• Master’s degree from an accredited college or university in the field of Social Work, Psychology, Counseling, or related field required.
• Must possess a current, valid California license as a LCSW, LMFT, or LPCC, and able to practice independently at the highest level possible required.
• Prior behavioral health experience and a minimum of two years of licensure to provide CA BBS supervision to pre-licensed staff is required.
• Proof of education, licensure, and good standing with the CA BBS are required.
• Must complete a Live Scan Background Check.
• Must have a valid California Driver License and proof of auto insurance.
• Minimum of 3 years of leadership in management level positions in mental health services and/or several years in a lead position providing direct clinical, case management experience, and knowledge of rehabilitation philosophy, re-entry, working with youth and transitional aged youth, and trauma-informed best practices is preferred.

Other Qualifications

• Demonstrate excellent communication, strong organizational skills, sense of focus, and attention to detail.
• Strong interpersonal skills, ability to direct work of others, and develop growth plans with direct reports.
• Identify and build upon the strengths of clients, direct reports, community partners, and the community.
• Value learning as an ongoing process that enables better service for clients and leadership in the industry.
• Analyze current practices, research Evidence Based Practices (EBP), and lead innovations in therapeutic interventions to keep programs competitive, cutting edge, and producing the best possible outcomes.
• Demonstrate initiative, flexibility, strong communication skills, and the ability to thrive in a fast-paced, deadline driven environment.
• Demonstrate the ability to successfully work on a range of assignments and prioritize evolving tasks.
• Must adhere to policies regarding professional ethics, appropriate boundaries, and client confidentiality.
• Create an organizational culture that respects and celebrates the diversity of our participants and staff.
• Experience scaling operations and program functions within a non-profit and/or business environment.
• Experience managing a multidisciplinary team of professionals and supporting executive level strategic planning.
• Strong project management skills and ability to lead individuals and teams through change.
• Experience supervising and evaluating the work of professional and administrative personnel, balancing workload with staff resources, and delegating authority and responsibility.
• Experience in non-profit 501(c)3 certification, tax filing requirements, and financial reporting preferred.
• Ability to maintain confidentiality regarding financial data and intellectual property.

Competencies

To perform the job successfully, an individual should demonstrate a high level of skill in the following areas:

· Critical Thinking: Analysis, Evaluation, Diagnosis

· Presentation Disciplines: Verbal and Written Communication, Public Speaking

· Interpersonal Strategies: Collaboration, Innovation, Diplomacy, Resourcefulness

· Technical Expertise: Research, Computer skills, Budgeting

Working Conditions

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; climb stairs; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stoop, kneel, or crouch. Sits for extended periods of time at a computer work station or desk.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Requires work with the public. Job tasks are performed in close proximity to other people. Requires contact with others (face to face, by telephone and other.)

· Background Check Requirement: The successful candidate for this position will be required to pass or clear two background checks. The first background check will be conducted by Project Kinship as per our policies and procedures. The second background check will be conducted by Funders through our contracted vendors, after the candidate is hired with Project Kinship, in accordance with our contractual agreements. Failure to pass either of these background checks may result in the withdrawal of the job offer or termination of employment.

· Tuberculosis (TB) Clearance: The successful candidate for this position will be required to provide documentation of a clear TB (tuberculosis) test or shot, in compliance with Project Kinship’s policy. Failure to provide proof of TB clearance may result in the withdrawal of the job offer or termination of employment.

Project Kinship is committed to equal employment opportunities to all employees and applicants, without regards to any protected status in accordance with applicable law in regards to all aspects of employment practices.

The above statements are intended to describe the general nature and level of work performed for this position and are not an exhaustive list of duties and responsibilities. Project Kinship’s management team reserves the right to amend and change responsibilities to meet business and organizational needs.

Job Type: Part-time

Pay: $80,000.00 - $88,000.00 per year

Expected hours: No more than 30 per week

People with a criminal record are encouraged to apply

Ability to Relocate:

• Santa Ana, CA 92706: Relocate before starting work (Required)

Work Location: In person