Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
SUMMARY: The Account Director is responsible for the overall execution of contract deliverables, client satisfaction, and financial performance of their assigned accounts.
PRIMARY FUNCTIONS AND RESPONSIBILITIES:
REPORTING RELATIONSHIPS:
Reports to Regional Director of Operations.
Position directly supervises: Quality Assurance Managers
QUALIFICATIONS:
KSAs (Knowledge, Skills and Abilities)
· Ability to communicate effectively in written format and oral presentations.
· Ability to read, comprehend, and transmit complicated detailed instructions in writing and orally.
· Ability to multi-tasks and establish priorities.
· Ability to maintain organization in a changing environment.
· Exhibits initiative, responsibility, flexibility and leadership.
· Thorough knowledge of contract administration and office procedures.
· Ability to use working knowledge of working environment to meet established goals and objectives.
· Demonstrates willingness to travel extensively as business needs dictate.
· At least 5 years of responsibility at a director level or 7 years of management experience in the facility services industry and marketplace
· Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook.
· At least 2 years of floorcare or janitorial management experience.
EDUCATION/CERTIFICATION:
· Bachelor's Degree (BA) from four-year college or university
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
· Continually required to stand and walk
· Frequently required to bend, stoop, and kneel.
· Must be able to lift and/or move 50 pounds.
· Ability to communicate orally with customers, vendors, management, and other co-workers is crucial. Regular use of the mobile smart phone and e-mail for communication is essential.
· Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information, and to prepare or inspect documents.
· 90% travel, mostly car travel which requires the ability to sit in a car for extended periods of time.
Job Type: Full-time
Pay: $76,870.00 - $86,521.00 per year
Benefits:
Schedule:
Supplemental pay types:
Experience:
Shift availability:
Work Location: On the road
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0 Member Services Director jobs found in Yakima, WA area