Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
About Our Company
For over 65 years, AMBA has provided much-needed coverage to retired public servants nationwide. Our network expanded to include groups like hard-working public employees, state retirees, active principals, educators, military, trade professionals, firefighters and law enforcement, Unions, Alumni groups, Allied Healthcare, state-based professional occupations groups, and other non-profit associations.
Today, we partner with associations across all 50 states and Canada. Meeting the unique needs of each association requires helping them constantly discover new, effective ways to attract and retain members. We are uniquely positioned as a full-service marketing and membership development company that provides outstanding insurance services.
The proof is in the numbers: 44 million members. 450 associations. And still growing! In Ohio, we are exclusively endorsed by:
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Job Type: Full-time
Pay: $75,000.00 - $90,000.00 per year
Weekly day range:
Work setting:
Work Location: In person