Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Are you looking for a career opportunity in one of the fastest growing fitness clubs? Crunch Fitness is now accepting applications for qualified, professional, & career minded Member Services Representatives that are ready to change lives, be a part of a team and grow personally within a premier organization. With 22 locations, currently and 50 locations planned, this position offers tremendous opportunity for growth & career advancement.
The Member Services Representative will be responsible for:
The Ways You Benefit:
If you’re ready to stop looking for a job and ready to begin a CAREER then now is the time to contact Crunch. Please submit a copy of your resume along with a cover letter specifically describing how you will be the next person responsible for taking our team to all new levels.
Please understand any and all generic job solicitations will not be reviewed.
Clear All
0 Member Services Manager jobs found in Stamford, CT area