Member Services Manager jobs in Tucson, AZ

SAHBA’s vision for Southern Arizona is that of highly connected communities that offer diverse and high-quality housing opportunities and support thriving businesses. We advocate for the residential construction industry not only to benefit our members but also to create employment and home ownership opportunities for thousands. SAHBA promotes regional prosperity through advocacy of sound housing policies, education about relevant and timely industry topics and personal engagement that elevates communication and understanding. We measure our accomplishments by the success of our members and recognize that when it’s easier to build homes, it’s easier to buy them.

Our Director of Member Services and Engagement will lead the non-advocacy programs and services through member recruitment, retention and engagement.

Key Responsibilities:

Value Promotion & Member Engagement

o Lead efforts to market, promote and communicate the benefits of SAHBA, for different industry segments, to current and prospective members

o Develop strategies to increase member participation in Association activities

o Work with builders and key associates to understand the needs of member companies and how SAHBA can provide value

Recruiting & Retention

o Develop and implement annual plan for member recruiting and retention

o Engage builder purchasing managers to continuously prospect for members

o Monitor builder permit reports to identify and recruit nonmember builders

o Manage the membership life cycle:

• Vetting
• Processing
• Onboarding
• Invoicing
• Collections
• Cancellation

Programs, Services & Events

o Develop and implement annual plan to outline the recommended programs, services (including events) to meet value propositions of different member segments

• What type of events we should have and how frequently
• What type of councils and committees
• What information or education our members need
• What type of workforce development/training programs

Marketing & Communications

o Work with other team members to develop communications plan and objectives

o Manage communications to internal and external audiences

Community Engagement and Strategic Alliances

o Represent SAHBA at community events as needed

o Develop relationships with strategic partners outside of SAHBA to grow membership, promote the Association and collaborate to achieve mutual objectives

Drive Revenue/Manage Budget

o Work to increase non-dues revenue through sponsorships, advertising, and utilization of Affinity programs

o Develop annual budget for areas of responsibility; manage financial performance within scope of responsibilities and develop short and long-term strategies to neutralize or minimize any unforeseen financial challenges due to unplanned changes in the organizations operations or industry.

Minimum Qualifications:

· Bachelor’s Degree or Comparable Relevant Experience

· 5 years of experience in a sales, business development or similar innovative, self-starter positions

· Above average social media skills to include strategy planning, tactics, and execution (internet marketing, research, and data collection); as well as community management and website optimization

· Intermediate user of social media platforms such as Creative, Facebook, Instagram, and LinkedIn

· Advanced user of Microsoft 365 and Office products (Word, Excel PowerPoint), and Microsoft Teams (Messaging, Meetings and Voice) and SharePoint

· Basic user skills for other tools such as Survey Monkey, Constant Contact, Canva, and Adobe Creative

· Experienced with projected management applications and collaborating with others on projects

· Must have reliable and predictable work attendance and high energy and collaboration skills

· Must have a reliable vehicle for purposes of transporting yourself and others to offsite engagements on behalf of SAHBA; and have a clean MVR that allows coverage under the Association’s vehicle insurance

· Highly professional manner in representing the Association both internally and to the public

· Strong working knowledge of the residential construction industry in general and of Southern Arizona in particular is preferred

· Ability to collaborate with SAHBA team members

· Ability to work well with little direction/oversight

· Well organized, disciplined, able to multi-task

· Thrives on overcoming challenges and problem solving

· Likes being in the spotlight (willing to grab the microphone to promote SAHBA)

· Team player but not afraid to vocalize opinion/perspective

· Ability to close a sale

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Nights as needed
• Weekends as needed

Ability to Relocate:

• Tucson, AZ 85716: Relocate before starting work (Required)

Work Location: In person