Member Services Manager jobs in West Bloomfield, MI

Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Internal Audit & Compliance Analyst
  • Member Driven Technologies
  • Farmington, MI OTHER
  • Job Details

    Job Location:    Farmington Hills Office - Farmington Hills, MI
    Salary Range:    Undisclosed

    Description

    Salary Range: $55,000 – 65,000 (Based on Professional Experience)

     

    POSITION LOCATION

    This position is eligible for a hybrid work arrangement. Currently, 5 days of on-site work per month are required. 

     

    POSITION PURPOSE

    Responsible for providing expert knowledge on IT infrastructure design, ensuring proper security and risk posture. Responsible for protecting internal controls and data within system. Responsible for safeguarding information by identifying weaknesses and creating strategies to prevent security breaches. Participates in investigations and mitigation of security weaknesses. Participates in planning, analyzing, and maintaining audit activities. Responsible for identifying and informing management of internal control weaknesses or exceptions. Responsible for ensuring sufficient controls are up to date and providing additional recommendations to management with solutions to remediate internal control weaknesses. Responsible for writing and developing IT security policies and procedures. Responsible for accurately performing risk assessments of networks and systems. Assists IT personnel and keeps management well informed of problems and area activities. Responsible for conducting audit activities as required to comply with state and federal regulatory agencies.

     

    DUTIES & RESPONSIBILITIES      

    • Reviews both state and federal regulatory requirements and the associated impact on organizational controls.
    • Ensures management is well informed of emerging regulatory requirements and provides guidance on applicable changes.
    • Completes activities pertinent to the organization’s vendor management program.
    • Provide training materials to employees to help maintain compliance to policies and procedures.
    • Conducts testing of internal information systems and controls in accordance with organizational audit program. Identifies internal control weaknesses, audit exceptions and inefficiencies, and makes recommendations for improvement to management in well-written, concise audit reports.
    • Analyzes business processes for adequate internal control functions.
    • Collects regulatory information and reports to management.
    • Develops, executes, and assumes responsibility for regulatory and independent audit engagements and special projects.
    • Researches and identifies IT audit best practices.
    • Participates in the review of organizational IT security policies. Audits user adherence to security procedures. Communicates security procedure violations to management.
    • Recommends changes to ineffective security policies and procedures.
    • Identifies risks, threats, and vulnerabilities to network, information systems or services. Makes recommendations to eliminate or minimize risks.
    • Performs detailed risk analyses.
    • Keeps accurate and complete records of risk assessments. Submits them in a timely manner.
    • Keeps management informed on responsibilities for managing risk of privacy laws and requirements.
    • Produces various metrics and reports to inform management on organizational risk and adherence to policies and procedures.
    • Ensures the Company’s professional reputation is maintained both internally and externally.
    • Provides client assistance with information on regulatory policies and procedures, exam assistance, and other information as necessary.
    • Ensures appropriate levels of security and confidentiality are maintained at all times.
    • Acts as a representative of the Company with business and professional organizations and external IT contacts. Promotes the Company’s interests.
    • Assists and supports related departments as required.
    • Keeps management informed of area activities and any significant concerns.
    • Attends and participates in meetings as required.
    • Completes reports, records, and other documentation as necessary.
    • Stays up to date on technology and security developments in the IT industry.
    • Ensures department work areas are clean, secure, and well maintained.
    • Completes special projects as assigned.

    EDUCATION & EXPERIENCE REQUIREMENTS

    • Bachelor’s degree in auditing, Computer Science or an equivalent field.
    • CISA/CISM and/or IT certification preferred but not required.
    • One to Five years of experience in IT audit and compliance functions.

     

    REQUIRED KNOWLEDGE

    • Understanding of complex information systems.
    • Familiarity with federal and state banking regulations.            .
    • Comprehension of industry audit processes.
    • Understanding IT governance risk and compliance domains.
    • Knowledge of security hardware, software, and processes.
    • Knowledge of IT service delivery and support.
    • Knowledge of Company policies and procedures.

     

    WORKING CONDITIONS

    • No hazardous or significantly unpleasant conditions (such as in a typical office).
    • Occasional in-state and/or out-of-state travel.
    • Long duration of computer workstation usage.

     

     


    INTENT AND FUNCTION OF JOB DESCRIPTIONS

     

    Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.

    All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

    In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

  • 14 Days Ago

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Digital Solutions Analyst
  • Member Driven Technologies
  • Farmington, MI OTHER
  • Job Details Job Location: Farmington Hills Office - Farmington Hills, MI Salary Range: Undisclosed DescriptionSALARY RANGE $55,000 - 65,000 POSITION LOCATION This position is eligible for a hybrid wor...
  • 28 Days Ago

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Consultant
  • Member Driven Technologies
  • Farmington, MI FULL_TIME
  • POSITION LOCATION This position is eligible for a hybrid work arrangement. Currently 5 days of on-site work per month are required. POSITION PURPOSE Deliver measurable results through working with cre...
  • 1 Month Ago

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Business Consultant
  • Member Driven Technologies
  • Farmington, MI OTHER
  • Job Details Job Location: Farmington Hills Office - Farmington Hills, MI Position Type: Full Time Salary Range: Undisclosed Travel Percentage: Up to 25% SALARY RANGE $70,000 - $80,000 POSITION LOCATIO...
  • 1 Month Ago

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Restaurant Manager
  • Restaurant General Manager
  • Warren, MI FULL_TIME
  • Burger King believes in the importance of flexibility for employers and employees alike, and we believe that our employees are our greatest asset. We treat our people with respect and honesty and are ...
  • 14 Days Ago

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Project Manager for Professional Services
  • Management for Cleaning Services Co.
  • Warren, MI FULL_TIME
  • Job Overview: We are seeking a highly skilled and experienced Project Manager to join our team. As a Project Manager, you will be responsible for overseeing and managing various projects from initiati...
  • 19 Days Ago

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0 Member Services Manager jobs found in West Bloomfield, MI area

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Greeter
  • Walmart
  • Farmington, MI
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/29/2024 12:00:00 AM

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Greeter
  • Walmart
  • Southfield, MI
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/29/2024 12:00:00 AM

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Customer Service Sales Representative
  • Concentrix
  • Farmington, MI
  • Job Title: Senior Advisor, Sales Job Description Are you looking for a career change with a forward-thinking global orga...
  • 4/28/2024 12:00:00 AM

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Membership Engagement Manager
  • Birmingham Bloomfield Chamber
  • Birmingham, MI
  • Membership Engagement Manager Job Description Birmingham Bloomfield Chamber Duties and Responsibilities: Acquire new mem...
  • 4/28/2024 12:00:00 AM

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Policy Services Support Rep I
  • Compensation Advisory Organization of Michigan
  • Novi, MI
  • Job Description Job Description About the Job Successful non-profit looking to expand its Policy Services team within th...
  • 4/28/2024 12:00:00 AM

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Membership Coordinator
  • NCFDD
  • Detroit, MI
  • If you have great communication skills, enjoy interacting with customers, enjoy program coordination, and would enjoy wo...
  • 4/27/2024 12:00:00 AM

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Membership Coordinator
  • Ncfdd
  • Detroit, MI
  • If you have great communication skills, enjoy interacting with customers, enjoy program coordination, and would enjoy wo...
  • 4/27/2024 12:00:00 AM

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Membership Engagement Manager
  • Birmingham Bloomfield Chamber
  • Birmingham, MI
  • Membership Engagement Manager Job Description Birmingham Bloomfield Chamber Duties and Responsibilities: · Acquire new m...
  • 4/26/2024 12:00:00 AM

West Bloomfield is sometimes referred to by its residents as the "lake township of Oakland County", being heavily dotted with small and medium-sized lakes. Cass Lake, the largest lake in the county, is in part of West Bloomfield, and Pine Lake, which has a private country club on its shore, is only a few miles away from Cass and lies completely within West Bloomfield. In addition, directly west of Pine Lake is Orchard Lake, which also has a private country club on its shore. Orchard Lake is surrounded by the city of Orchard Lake Village. Several smaller lakes are scattered around these larger...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Manager jobs
$87,029 to $116,101
West Bloomfield, Michigan area prices
were up 1.2% from a year ago

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