Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Salary Range: $55,000 – 65,000 (Based on Professional Experience)
This position is eligible for a hybrid work arrangement. Currently, 5 days of on-site work per month are required.
POSITION PURPOSE
Responsible for providing expert knowledge on IT infrastructure design, ensuring proper security and risk posture. Responsible for protecting internal controls and data within system. Responsible for safeguarding information by identifying weaknesses and creating strategies to prevent security breaches. Participates in investigations and mitigation of security weaknesses. Participates in planning, analyzing, and maintaining audit activities. Responsible for identifying and informing management of internal control weaknesses or exceptions. Responsible for ensuring sufficient controls are up to date and providing additional recommendations to management with solutions to remediate internal control weaknesses. Responsible for writing and developing IT security policies and procedures. Responsible for accurately performing risk assessments of networks and systems. Assists IT personnel and keeps management well informed of problems and area activities. Responsible for conducting audit activities as required to comply with state and federal regulatory agencies.
DUTIES & RESPONSIBILITIES
EDUCATION & EXPERIENCE REQUIREMENTS
REQUIRED KNOWLEDGE
WORKING CONDITIONS
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
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0 Member Services Manager jobs found in West Bloomfield, MI area