Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Hiring Range: $47,870.55 to $149,695
Full Time or Part Time: Full Time
Additional Detail
Special Requirements:
All applicants are subject to DMV/driving record check, Central Registry (CPS) check and/or criminal history search.
The investigation may include fingerprint checks (state Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), and other checks requested by the hiring authority.
Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.
Special Instructions to Applicants:
Applications for this position must be submitted electronically through this website.
Mailed, emailed, faxed, or hand delivered applications will not be accepted.
Contact Information:
Name: Valerie Pierce
Phone: 757-294-5240
Fax: FAXED APPLICATIONS WILL NOT BE ACCEPTED FOR THIS POSITION
Email: EMAILED APPLICATIONS WILL NOT BE ACCEPTED FOR THIS POSITION
Address: MAILED/HAND DELIVERED APPLICATIONS WILL NOT BE ACCEPTED FOR THIS POSITION
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