Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Essential Functions & Accountabilities
Education/Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Previous Customer Service Experience
Previous Point of Sale experience
Physical Demands:
Frequently stands and uses hands; reaches with hands and arms, talks or hears. Regularly walks, sits, climbs, balances, stoops, kneels, crawls or crouches. Regularly lifts up to 10 pounds and occasionally lifts up to 50 pounds.
Environment/Noise:
Occasionally works in outdoor weather conditions. Noise level is moderate.
Full Time employees receive benefits:
Company benefits offered including medical, dental, vision, life insurance and 401k
Job Knowledge, Skill, and Ability Preferences:
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
0 Member Services Supervisor jobs found in Provo, UT area