Member Services Supervisor jobs in Sandy, UT
Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Member Services Supervisor jobs
- Catholic Community Services of Utah
-
Salt Lake, UT
FULL_TIME
-
- Salt Lake City, UT, USA
- 22.00-29.00 per hour
- Salary
- Full Time
- CCS offers an outstanding benefits package including group health and dental insurance for employees working 30 hours per week, 401a and 403b retirement plans and a generous PTO/holiday schedule.
Refugee ResettlementPosition Title: Health Services Supervisor
FLSA Classification: Exempt
Full or part-time status: Full-time
Department: Migration and Refugee Services
Reports to: Refugee Resettlement Program Manager
Hiring Range: $22.00-$29.00/hr DOE
Last Updated: April 2024
Primary Function of PositionThe Health Services Supervisor is responsible for managing, developing, and coordinating the Health Services and Preferred Communities programs. This multifaceted role involves supervising a team and a focus on enhancing self-sufficiency for clients we serve in collaboration with other Refugee Resettlement staff. Additionally, the supervisor actively seeks funding opportunities, both existing and additional, in coordination with the Program Manager. Their work extends beyond internal coordination, as they engage with government agencies, community service providers, and partner organizations. Ensuring accurate record-keeping and timely reporting for all Health Services is a critical aspect of their responsibilities.
Major Position Responsibilities
- Coordinate Health Services: Oversee health services for refugees from arrival throughout their service period.
- Program Development and Supervision: Collaborate with the Program Manager to develop the Health Services Program, train staff, and delegate responsibilities.
- Health Team Oversight: Ensure deadlines and benchmarks within the health team are being met.
- Public Transportation Orientation: Coordinate healthcare-specific public transportation orientation if needed.
- Preferred Communities Grant Management: Oversee the Preferred Communities grant and support groups.
- Billing and Meetings: Manage monthly billings, facilitate health team meetings, and conduct one-on-one staff meetings.
- Grant Coordination: Handle grants related to health and interpreting services.
- Reports and Compliance: Manage health services documents, compliance deadlines, and case file audits.
- Reportable Conditions: Coordinate directly with the Department of Health on medical reportable conditions.
- Logic Model and Policies: Develop, revise, and regularly review a logic model, policies, and procedures for the Health Services Team and each team position.
- Meeting Attendance: Attend all scheduled staff meetings.
- Other duties as assigned.
Work Environment
- This position is in a professional office environment using standard equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
- This is primarily a sedentary role; however, some filing is required. This would require lifting files, opening filing cabinets, and bending or standing as necessary.
- This role includes driving locally to mentor match meetings, field trips, and local schools.
Skills, Knowledge, and Abilities
- Independence and Safety: Work independently in a safe and appropriate manner.
- Problem Solving and Prevention: Demonstrate both problem-solving and problem-prevention skills.
- Sensitivity to Others: Be sensitive to the needs of clients, their families, visitors, co-workers, and volunteers.
- Time Management: Recognize time as a valuable resource and respond promptly to client and co-worker needs.
- Efficiency and Deadlines: Consistently perform work assignments efficiently and adhere to deadlines.
- Understanding Core Service Requirements: Understand the core service requirements for newly arrived refugees and their special medical needs.
- Health Care Network Knowledge: Familiarity with the Health Care Service Provider Network capable of handling refugees' special needs.
- Confidentiality: Maintain confidentiality regarding client information.
- Communication Skills: Possess outstanding oral and written communication skills.
- Computer Proficiency: Be proficient in using computer tools for documentation, scheduling, and email in Outlook.
Education, Training, and Experience
- Masters in Public Administration or Public Health from an accredited university or equivalent experience.
- Experience in program management and development, including grant management, preferred.
- Supervisory experience and demonstrated ability to lead and motivate a team.
Background Screening Requirements
- Must pass a national BCI/FBI background check.
Licenses, certifications, and credentials
- Current Utah driver's license, proof of auto insurance with minimum policy liability limits of $50,000 per person and $100,000 per incident, 21 years of age or older, a clean driving record, and ability to meet CCS vehicle safety requirements.
Position status and expected schedule.
- Monday through Friday, 8:30 am to 5:00 pm, sometimes after 5:00 as needed.
DISCLAIMER STATEMENT: This job description lists typical examples of work and is not intended to include every job duty and responsibility specific to a position. The employer reserves the right to change or assign other tasks to this position with or without notice.
CCS is an equal-opportunity employer.
- 20 Days Ago
- Catholic Community Services
-
Salt Lake, UT
FULL_TIME
- Position Title: Health Services Supervisor FLSA Classification: Exempt Full or part-time status: Full-time Department: Migration and Refugee Services Reports to: Refugee Resettlement Program Manager H...
- 23 Days Ago
- University of Utah Health
-
SALT LAKE CITY, UT
FULL_TIME
- Overview As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requir...
- 19 Days Ago
- Westgate Resorts
-
Park, UT
FULL_TIME
- Company DescriptionStarting pay rate $21 / Hour. Use our Daily Pay benefit and get access to your pay as you need it. The award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons...
- Just Posted
- Sandy Health and Rehab
-
Sandy, UT
FULL_TIME
- Hello, Sandy Health and Rehab in Sandy, UT is actively looking to hire a full-time Social Services Supervisor. At Sandy Health and Rehab, our goal in a skilled nursing facility (SNF) is to provide eac...
- 1 Day Ago
- Loveland Living Planet Aquarium
-
Draper, UT
FULL_TIME
- Position: Guest Services Supervisor Reports To: Guest Services Manager Pay: $17 per hour Position Summary: The Guest Services Supervisor is responsible for operations relating to guest relations and o...
- 1 Month Ago
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0 Member Services Supervisor jobs found in Sandy, UT area
- StubHub
-
Draper, UT
- Job Description Job Description Come join STUBHUB, the world’s largest ticket marketplace. With tickets available for ov...
- 5/26/2024 12:00:00 AM
- StubHub
-
Draper, UT
- Job Description Job Description Come join STUBHUB, the world’s largest ticket marketplace. With tickets available for ov...
- 5/26/2024 12:00:00 AM
- StubHub
-
Draper, UT
- Job Description Job Description Come join STUBHUB, the world’s largest ticket marketplace. With tickets available for ov...
- 5/26/2024 12:00:00 AM
- Domino's Pizza
-
Draper, UT
- Company Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And sch...
- 5/26/2024 12:00:00 AM
- Hilton
-
Sandy, UT
- Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front...
- 5/25/2024 12:00:00 AM
- Hilton
-
West Jordan, UT
- Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front...
- 5/25/2024 12:00:00 AM
- University of Utah
-
South Jordan, UT
- Overview As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of peo...
- 5/23/2024 12:00:00 AM
- KeyBank
-
Salt Lake City, UT
- Location: 5101 South State Street - Murray, Utah 84157 Job Description Preview Job Summary The Private Client Advisor's ...
- 5/22/2024 12:00:00 AM
About Sandy, Utah
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