Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Organization: Extra Credit Union
Date Posted: December 20, 2023
Region: Southeast Michigan
Location of Position: WARREN
Position Level: Managerial
Assist Member Relationship Manager with directing Member Relationship staff to meet established goals for service, sales, productivity, and quality of work. Assist in planning, directing, and coordinating the development of procedures, goals, and objectives. Assist in the directing of lending activity to meet Credit Union goals and objectives.
Assist the Member Relationship Manager with overseeing all lending and deposit functions and managing Member Relationship staff in branch to ensure the credit union meets established goals and objectives. Conduct performance appraisals. Support underwriting as needed.
Assist the staff by answering questions about products, services, loans; resolve problems within his/her authority and referring issues
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